Oracle Customer Success Engineer reviews

3.6

58% would recommend to a friend

(184 total reviews)

Clay Magouyrk and Mike Sicilia

56% approve of CEO

45% positive business outlook

Customer Success Engineer employees have rated Oracle with 3.6 out of 5 stars, based on 184 company reviews on Glassdoor. This indicates that most Customer Success Engineer professionals have a good working experience there. Oracle is rated in line with the average (within 1 standard deviation) by Customer Success Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

184 reviews
2.0
Jun 6, 2018

It's okay

Recommend
CEO approval
Business Outlook

Pros

Good pay, work-life balance, people, and benefits.

Cons

Extremely disorganized, weirdly competitive, no career path, and feel like just a number.

2.0
Jun 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Paid OT for role. Strong camaraderie.

Cons

Below market salary. Complicated internal systems. Unfriendly onboarding. Long hiring cycle. Bureaucratic and slow moving decision making. Outsourced teams don't always communicate effectively and work on different time zones. Inconsistent training. Tactical, non strategic HR. Generally unresponsive to communications.

1.0
May 16, 2018
Recommend
CEO approval
Business Outlook

Pros

The collective nature and support of the CSM's as a team, whom struggle unequipped to fulfill their roles adequately. Very little Pro's...

Cons

Non existent onboarding, very poor ongoing training, diabolical leadership with lack of customer success experience and an awful culture. The CSM role at Oracle is a delivery manager role whereby your time is spent entirely internally escalating issues on behalf of your customers that all trust from the customer is lost so strategic planning with them never happens. Non-ownership is rife (including within management) so that CSM's fulfill more roles than they should. Very high turnover of staff. A truly awful experience working at Oracle as a CSM, which I wouldn't recommend.

Viewing 166 - 168 of 184 Reviews

Glassdoor has 66,560 Oracle reviews submitted anonymously by Oracle employees. Read employee reviews and ratings on Glassdoor to decide if Oracle is right for you.