Orkin reviews

3.1

43% would recommend to a friend

(1,440 total reviews)
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Jerry Gahlhoff | Pat Chrzanowski

60% approve of CEO

45% positive business outlook

Orkin has an employee rating of 3.1 out of 5 stars, based on 1,440 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Orkin employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Oct 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, good pay compared to other companies in the same type of business.

Cons

Good ole boy mentality, lack of respect for customers and employees. If only upper management really knew how bad the service is and the fact that local management could care less. When trying to get a manager to assist in a customer concern and actually make them work you're put on a black list. I love when they hold meetings to talk about our customer rating scores because it is so hypocritical. Customers have to make 10 calls to finally have management call them back, by that time consider that customer gone and the 10 people they know never calling us because the bad word of mouth.

2.0
Oct 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Call Center--> Good wage. If you are in Charlotte and not Atlanta, you even get commission. Clean, climate controlled environment unless you word past five when the building closes and they auto turn the heat or air off, and the company will not pay extra to keep it on. Fixed schedule. Branch Admin--> Clean, climate controlled environment. Small staff, get to know one another well. The pay is a little over average.

Cons

Call Center--You are a number consisting of numbers. I lost my job because my number was never high enough, though I hardly ever had a customer to cancel a service plan early. Branch Admin--> state requires a lot of the paperwork I keep hearing about. There is no professionalism in the office. The termite techs, sales team, techs, come in and hang out in the office when you are trying to work. Very hard to concentrate.

1.0
Oct 1, 2014
Recommend
CEO approval
Business Outlook

Pros

The work is simple after training. Customer service becomes the focus.

Cons

You will work 60+ hrs per week. 1-4 Saturdays per month. Most nights you will be on the phone from 7pm-9pm setting up appointments for the following day(s). Expect 1 hour of free time for yourself/family per week day..\

Viewing 1363 - 1365 of 1,440 Reviews

Glassdoor has 1,473 Orkin reviews submitted anonymously by Orkin employees. Read employee reviews and ratings on Glassdoor to decide if Orkin is right for you.