Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,141 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Ability to work remotely and good pay." ((in 74 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 56 reviews)); "• Good work life balance (based on which dept you work for)" ((in 29 reviews)); "Work from home options are available." ((in 22 reviews)); "They encourage time off to spend with your family." ((in 20 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Difficult to get promoted if you don't "fit" in what the senior leadership deem the right option." ((in 36 reviews)); "This will be much, much more difficult now, as the managers are already overworked and underpaid and cannot take on more training." ((in 29 reviews)); "The hardest part has been too many changes with new systems and no training." ((in 27 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 23 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 15 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Plano , Frisco , Irving , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews

2.0

Jun 22, 2019

Ridiculous

Mortgage servicing specialist

Recommend

CEO approval

Business Outlook

Pros

The work week is 37.5 hours.

Cons

Where to begin?...this is a very small company that is usually understaffed with a large workload. Your opinion means nothing as only the top 3 managers make every single decision. You have to accrue PTO before you can use it. It’s a negative atmosphere. I tried to like it and make a positive change but it’s very difficult.

PENFED Credit Union Response

7y

PenFed aims to be a destination employer. We’re sorry to hear that you have not had the most positive experience! We’ll be glad to submit your comments and concerns to the appropriate leadership team.

2.0

Oct 15, 2018

Not how they appear!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Foundation, co-workers, and what they say their culture is

Cons

Pay, upper management, HR, technology, sales focused over members, and so much more including they make it obvious employees under upper management don’t matter and easily replaceable.

PENFED Credit Union Response

7y

Thank you for your review. We are sorry to hear that you are having issues with the organization. We encourage you to talk with your HR Rep to give us the ability to understand what concerns and issues you may be having. Please contact us at penfedhr@penfed.org for us to get you to the right person.

1.0

Aug 25, 2018

MSR Agent

Msr

Recommend

CEO approval

Business Outlook

Pros

Free parking and when your shift is over for the day.

Cons

They wait until about week five of the training process, to tell you about the weekly mandatory over time and that it's a sales job. They lead you to believe that it's a customer service role, but you're only there to make sales, to already angry customers. If you don't make enough sales, you're gone. You have no power as an MSR agent to make any decisions on an account, you have to call out to a manager or a different department, on every call. This of course, hurts your call time, which they monitor as a metric. This was by far the worse job I've ever experienced. Do yourself a favor and look anywhere else, but here, for a job. The turnover rate is high for a reason.

PENFED Credit Union Response

7y

Thank you for your review. We are sad to hear that you had struggles and issues during your time here. We encourage employees to have open and honest feedback conversations with their managers to ensure that concerns are addressed.

Viewing 73 - 75 of 1,038 Reviews

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Jobs at PENFED Credit Union

Customer Service Representative

Customer Service Representative