PENFED Credit Union reviews

So many managers don't communicate well with other managers, and poorly with their staff. There are so many inconsistencies with one manager saying one thing, and another something else, that you start to feel like you're developing schizophrenia and losing your mind. The Member Service Representative role needs to be better defined, as their are so many things we are responsible for, we become every departments middle-man, and it really sucks when you hear complaints of other departments poor communication, and can do very little to combat this. The MSR job also needs to get paid more, as we do probably the most difficult work, bring in a bunch of revenue, and get paid under $14/hour. This is a higher end customer service position, and we should get paid like it.

It's a call center so that alone is difficult Conflicting answers & assistance from supervisors Graded on stats that can be intimidating Pressure to sell, sometimes outside of members best interest