Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,141 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Good Pay and Fun Employees" ((in 78 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 62 reviews)); "great work/life balance" ((in 25 reviews)); "can work from home after 6 months" ((in 23 reviews)); "Bonuses are decent" ((in 19 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Senior leadership is on the verge of lawsuits with how abusively they speak to staff." ((in 35 reviews)); "There is no training program for anyone outside of a few branches." ((in 27 reviews)); "Dishonest management: The manager and the director passed along incorrect information, blamed analysts when things didn't go well, stole your project to pretend to be his work, and put biased and untrue statements in employees' annual performance reviews." ((in 27 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "shortages and after 4 months of mandatory overtime through the holidays, they expanded the workforce by nearly 20% just to play catch up." ((in 15 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Irving , Plano , Frisco , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

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PENFED Credit Union

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Senior management

3.0

Career opportunities

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

May 13, 2015

Mortgage Processor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They pay a salary to their slave laborers. I suppose that is better than having to work for free.

Cons

Terrible communication, impatient managers unwilling to help, unrealistic workload, negative environment.

4.0

May 16, 2014

Improving

Operations officer

Recommend

CEO approval

Business Outlook

Pros

Creative, learning-based atmosphere. No matter the position, ideas and feedback on products, services, and processes are welcome by management and upper management. The new CEO, James, has continued the "no layoffs" policy and introduced employee-focused programs- Wellness Breakfasts, incentives for losing weight and staying fit, and recognition of quality employees. Good healthcare packages (specifically dental and eye).

Cons

Antiquated systems make it difficult to be efficient for members. Training program is sub-par for the quality of work employees are expected to do, and non-existent as you move up the chain. Information is hard to disseminate at such a large organization that works remotely from its main office. Limited career advancement at Eugene Service Center location, and lower paying wages make it difficult to bring in and retain qualified employees.

1.0

Jun 1, 2026

Competitive salary overshadowed by poor management and pressure

Mortgage loan processor

Recommend

CEO approval

Business Outlook

Pros

The salary is a competitive.

Cons

Upper management put a lot of pressure to make goals. Manager is terrible , lack of communication, trying to write up for not meeting goals that are just inflated expectations. Do not know how to lead , just want to boss team around.I do not recommend this place . There is no Opportunity to move around as they do not like to hire within . Company promotes employees that do not deserve it.Top performance doesn’t matter.

Viewing 157 - 159 of 1,038 Reviews

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Jobs at PENFED Credit Union

Customer Service Representative

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PENFED Credit Union

PENFED Credit Union reviews

Ratings by category

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Reviews by job title

Mortgage Processor

Improving

Competitive salary overshadowed by poor management and pressure

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