Is PENNYMAC a good company to work for?

PENNYMAC has an overall rating of 3.0 out of 5, based on over 1,676 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 46% of employees would recommend working at PENNYMAC to a friend and 46% have a positive outlook for the business. The best reviews about PENNYMAC have been left by employees working as Supervisor , Sales Manager and Loan Counselor .

Does PENNYMAC pay their employees well?

According to anonymously submitted Glassdoor reviews, PENNYMAC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PENNYMAC. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at PENNYMAC?

46% of PENNYMAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENNYMAC 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENNYMAC?

Loan Officer (122) , Mortgage Loan Officer (103) , Home Loan Specialist (64) , Customer Service Representative (58) , Home Loan Specialist I (40) , Home Loan Specialist II (37) , Analyst (33) , Loan Processor (31) , Business Analyst (27) , Vice President (18) , Mortgage Underwriter (17) , Manager (16) , Sales Manager (16) , Financial Analyst (14) , Supervisor (14)

What are the pros of working at PENNYMAC according to real employee reviews?

"Great people and move quickly as compared to the larger institutions" ((in 114 reviews)); "Pay and workload balance were good (compared to other call center positions) when the market was hot." ((in 108 reviews)); "Company offers good benefits and Penny pantry is great." ((in 68 reviews)); "I have been with the company for several years now and can say that PennyMac has a great culture." ((in 56 reviews)); "Work from home was good" ((in 38 reviews))

What are the cons of working at PENNYMAC according to real employee reviews?

"This is because of the poor management spearheaded by the site lead who proceeded to mismanage the site from the moment I was there." ((in 104 reviews)); "No training and lack of assistance" ((in 48 reviews)); "Virtually no work life balance" ((in 45 reviews)); "Some managers are good but not enough of them to make up for the bad ones." ((in 45 reviews)); "No bonuses to anyone that isn't in management." ((in 28 reviews))

What are employees saying about PENNYMAC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENNYMAC layoffs and their outlook for job security at PENNYMAC in 2026.

What are the top reviewed PENNYMAC locations?

Moorpark , Plano , Tampa , Fort Worth , Westlake Village , Pasadena , Phoenix , Los Angeles , Agoura Hills , Roseville , Westlake Village , Saint Louis , Las Vegas , Dallas , Thousand Oaks , Cary , Franklin , Raleigh , Sacramento , Nashville , Westlake , Irving , Dallas-Fort Worth , Summerlin , Carrollton , Honolulu , Agoura , Tucson , Houston , Canoga Park

PENNYMAC reviews

3.0

46% would recommend to a friend

(1,561 total reviews)

David Spector

52% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.2

Culture & values

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Work/Life balance

2.9

Senior management

PENNYMAC has an employee rating of 3.0 out of 5 stars, based on 1,561 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Sep 22, 2024

Loved working here

Broker operations manager

Recommend

CEO approval

Business Outlook

Pros

Great work culture and great management team.

Cons

Not holding certain employees in closing accountable for their poor service that would cause loss of clients to be affected.

PENNYMAC Response

1y

Thank you for taking the time to provide your honest feedback about your experience with our company. We are delighted to hear that you enjoy working with us in your capacity and appreciated the friendly work surroundings. Indeed, we believe that a positive work/life culture is a crucial aspect of any successful business, and we are glad that you recognized our efforts in this regard. We understand the challenges that the mortgage lending industry can present, particularly when it comes to external factors such as interest rates. Nonetheless, we appreciate your candid feedback and have forwarded your comments in the hope to improve as we strive to provide an environment that supports engagement and growth. We are always willing to learn from our employees' experiences and suggestions. Therefore, we will continue to monitor the working environment, listen carefully to feedback, and make any improvements necessary. Thank you for being a part of our team, and we look forward to continuing our positive working relationship with you.

5.0

Sep 12, 2024

Penny Mac job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good benefits schedule options available

Cons

Not so good management impossible metrics to meet

PENNYMAC Response

1y

We are sorry to hear about your experience in our workplace. We assure you that it is never our intention to create a stressful work environment for any of our employees. However, we appreciate you sharing your feedback with us, as it allows us to improve and make necessary changes for the benefit of our team members. We want to emphasize that we value the well-being of our employees. We understand that everyone operates differently and have personalized needs, and we try our best to accommodate those needs while still accomplishing our business goals. Nevertheless, we are continually looking for ways to make our workplace more amenable, so employees can come to work feeling fulfilled and engaged. Our company aims to learn from past mistakes and find better solutions because of them. Thank you for taking the time to write this review. If you decide you want to express more, please feel free to email our team: employeerelations@pennymac.com

1.0

Sep 12, 2024

Unfair treatment

Mortgage underwriter

Recommend

CEO approval

Business Outlook

Pros

Not many pros I can think of.

Cons

I work on an underwriting team of 15. I took a promotion and only got a pay increase of $1000 from my non underwriting role. Also the 13 other underwriters get to be fully remote and due to a hot head VP, two of us have to work In the office. We have brought up to him multiple times how it isn’t fair to make the 2 of us office employees when the other 13 are fully remote and his response is he doesn’t care, it is what it is so get over it. Our direct supervisor is remote and we don’t even have anyone to report to so we are essentially alone at the office.

PENNYMAC Response

1y

Thank you for sharing your review and bringing this to our attention. We understand your experience was not ideal. We are actively working to cultivate a workplace that supports growth and well-being. We believe in continuously improving how we support our employees, engage with them, and lead effectively. Your feedback is valuable as we strive to enhance our impact.

Viewing 136 - 138 of 1,561 Reviews

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