PENNYMAC reviews

3.0

46% would recommend to a friend

(1,561 total reviews)
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David Spector

52% approve of CEO

46% positive business outlook

PENNYMAC has an employee rating of 3.0 out of 5 stars, based on 1,561 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews
4.0
Aug 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Wonderful people! Leadership, most of them, are very approachable and down to earth. When COVID hit, they mobilized the ENTIRE workforce in a snap! It was crazy how fast they pulled it off.

Cons

Like every company, there are favorites who get a lot of breaks. Layoffs are always a concern, as jobs are tied to interest rate changes… Not enough women in IT leadership positions.

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PENNYMAC Response
1y
Thank you for taking the time to share your thoughts about your experience working with our company. We appreciate all forms of feedback, whether it be positive or negative as it allows us to improve and continue providing valuable services to our employees and clients. We understand meeting strict SLA's can be a challenging aspect of the job. The mortgage industry is not only highly competitive, but it is also strictly regulated and often Pennymac's high standards are required to provide a superior level of support to our customers as well as remain compliant. However, your feedback is critical to our success and we will forward your comments to share your perspective so that we can improve our processes while maintaining our high standards of service.
4.0
Aug 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Company has drive to standout amongst competitors. There is a huge focus on advancing technology, which has potential to make roles easier. Customer Service is very performance based, so it's best to know the metrics of those you manage.

Cons

Like most office jobs, there can be unrealistic expectations of how to manage your people. Many people, especially who deal with customers, can get burnt out. The company is not perfect, so having to be the "face" can take a toll.

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PENNYMAC Response
1y
Thank you for taking the time to share your thoughts on our company. We appreciate your honest feedback along with the pros and cons you mentioned. First and foremost, we are glad to hear that you believe our company is always striving for growth, both in terms of our products and our professional growth. Regarding the cons you have mentioned, we fully accept your feedback and understand that communication is an area that needs improvement. Our company values open communication, and we take your advice seriously. We will continue to listen to our employees' feedback and work towards improving our communication channels. Once again, thank you for your honest feedback, and we look forward to continuing to learn and grow with you.
1.0
Aug 23, 2024

processor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

remote work was nice during the time

Cons

too many to list, would not work here

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PENNYMAC Response
1y
Thank you for taking the time to share your thoughts and provide feedback as it helps us to evaluate and improve our work environment for all employees. We appreciate your feedback and we want to invite you to reach out directly to our human resources team at employeerelations@pennymac.com to discuss the policy and how it is executed. We must ensure compliance with state employment laws, however, we want to ensure there is understanding and fairness regarding the daily procedures. We are committed to providing a positive and inclusive work environment and take your comments seriously. We encourage our employees to communicate with their supervisors or human resources if they have any issues or suggestions for improvement. Based on your comments, I encourage you to reach out directly to our human resources team so that we can better understand the situation. Ultimately, we appreciate the opportunity to learn and grow, and we hope that we are addressing any concerns so we can improve the overall work experience for everyone. Please feel free to reach out to us directly if you would like to provide more specific feedback or if you would like to connect with one of our human resources team members.
Viewing 145 - 147 of 1,561 Reviews

Glassdoor has 1,676 PENNYMAC reviews submitted anonymously by PENNYMAC employees. Read employee reviews and ratings on Glassdoor to decide if PENNYMAC is right for you.