Payroll hours are based on sales #'s. They have a formula for calculating daily sales plans for each store, but they are unrealistic and out of touch with what is really happening in each store. Plans are consistently not met and thus hours are cut as a result. If you are a Supervisor, you can forget about having time to truly lead your team because you will be spending all of your time running a cash register and servicing customers. You are paid hourly and thus cannot perform any work duties off the clock, including working from home. Well, you have no choice when there is no time throughout the day to get things done because you have cut hours so much, your leaders turn into FT Associates. You say you have the best service of any golf retailer, yet you fail to pay to provide it. When a Supervisor/Manager has to spend more than half of his day behind a cash register or on the sales floor or in club fits, meanwhile sales opportunities are walking out the door because people cannot get help in a timely manner, perhaps reassessing your sales plans is in order. I guess that's just retail everywhere you go though. Running one retail store is extremely expensive, let alone running over 20 nationwide and trying to expand by opening 4-5 more every year, but that is where all the money is going towards, so until they reach their growth goal of 50 stores, it's going to be a rough road. Eventually they will go public and then money will hopefully start to flow in where they can truly invest in better service, taking care of their employees and fixing all the technical problems with software and hardware.
