PHMG reviews

New senior management has come in and absolutely decimated client services. In the last 6 months or so, they appointed someone who seems to be on a mission to make everyone miserable. KPIs are unrealistic and earnings are tanking. The micromanagement is on another level. We are made to feel worthless and get passive aggressive emails on a regular basis. The company have a history of getting rid of entire offices and departments on a whim, and i wouldn't be suprised if retention are next. They want to cut costs and have seem to be moving in the direction on having account management manage their own retention conversations. Most of the Account managers do not want this - as they have constantly re-assigned bases (often due to other account managers leaving) that haven't had contact in years and its a very difficult job to retain clients that have had little service. The clients often have not very nice things to say about PHMG, and being screamed at by irate clients isn't something they signed up for. Throwing away such an experienced and hard working team would be a mistake. The business itself is clearly dying. With the rise of AI and most of our clients looking to cut costs - we are one of the first cuts. AI can produce a comparible product for a hugely lower cost (if not for free). Also the quality of service for most clients is shocking due to the fact account managers are stretched too thin due to having a rediculous number of accounts in their base' and always being dragged into meetings by their micromanaging heads-of. The clients dissappointment is easy to see by spending 2 minutes looking through Google reviews, BBB or an unhappy facebook group that was created by disgruntled clients. Luckily for the owner they managed a very smart exit strategy by selling half the company and turning it into an employee owned trust. The EOT is not what many expected as no one owns any shares in the business and have literally 0 say in the businesses decisions. They did however place some token EOT reps. However, they have no power and since the formation we have had one measly half hour meeting where nothing was acheived and no employee concerns or suggestions were taken on board. Oh also, they do not properly pay holiday pay. After this was raised several times to the head of client services - it was brushed off everytime and clearly isn't an important enough issue to them.

A senior leadership team that isn’t listening to its staff. Staff are constantly leaving due to KPI’s no longer being achievable and a more sales driven culture. Micro management is on another level - you can’t go a single day without having multiple meetings where you are asked what you’re doing with your day. The workload is getting higher and higher, without any understanding or care from the higher ups. Talented staff are going to continue to leave.