Pros
Holding a position at PNC for a reasonable length of time can be a helpful addition to your work history and looks good on a resume.
Cons
PNC expects all employees dealing with the public to give every customer a very awkward canned speech with no deviation allowed. Employees are expected to talk to all customers in the same exact way whether they are long time customers or brand new customers. That means that showing any degree of familiarity towards long time customers which might be inappropriate for new customers is considered an offense that an employee may be written up for. No matter what task an employee is doing, even if they are assisting another customer, they are expected to look up and greet any customers entering the area they work in. That is what PNC considers to be "good customer service". Customer service representatives are told that concentrating on one task at a time and doing it to an accurate completion means they are failing at customer service since customers coming in the door aren't being greeted as they walk in. Unless you are good at multi-tasking without it contributing to making mistakes, this may not be the job for you. When a new set of expectations or new routines are announced, they are expected to be executed by all employees immediately and flawlessly, frequently with no training to help with the needed adjustments. When you leave PNC for a different job, you need to realize that almost anywhere else you work, customer service will mean that you give each customer your full attention, letting the customer know that helping them is the most important thing to you until you have finished assisting them. Carrying your training at PNC over to another company is likely to set you up for failure.