Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PNC Financial Services Group

      Engaged Employer

      PNC Financial Services Group reviews

      3.2

      49% would recommend to a friend

      (9,881 total reviews)
      avatar

      William S. Demchak

      50% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      PNC Financial Services Group has an employee rating of 3.2 out of 5 stars, based on 9,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PNC Financial Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      10K reviews
      2.0
      May 2, 2026

      Supportive coworkers but unrealistic expectations lead to burnout

      Customer service representative sr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

      Cons

      The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

      Viewing 97 - 99 of 9,881 Reviews
      Related searches: PNC Financial Services Group jobs | PNC Financial Services Group salaries | PNC Financial Services Group benefits | PNC Financial Services Group interviews | PNC Financial Services Group conversations
      ReviewsPNC Financial Services Group reviews

      Glassdoor has 10,544 PNC Financial Services Group reviews submitted anonymously by PNC Financial Services Group employees. Read employee reviews and ratings on Glassdoor to decide if PNC Financial Services Group is right for you.