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      PSCU

      Now known as Velera

      Is this your company?

      PSCU reviews

      4.1

      85% would recommend to a friend

      (957 total reviews)
      avatar

      Chuck Fagan

      91% approve of CEO

      83% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.3

      Culture & values

      4.1

      Work/Life balance

      4.1

      Senior management

      4.1

      Compensation and benefits

      4.0

      Career opportunities

      PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      957 reviews
      4.0
      Jan 18, 2021

      A great place to work but needs better management

      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have great benefits, excellent overtime opportunities, fantastic chances to move up in the company, great diversity and inclusion, wonderful learning opportunities, work from home, very health conscious especially during COVID-19

      Cons

      Terrible management of new supervisors, weird days off, strange and unnecessary emails, inconsistent procedures that are always changing

      3.0
      Jun 1, 2018

      Leadership role.

      Shift lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to grow, beautiful location, venders on site, employee engagement, opinions count, ideas are heard, continues to evolve and find new ways to to include employees, amazing training, college reimbursement program , and continued training to help supervisor become better leaders.

      Cons

      High turnover rate, low wages, supervisors are alway short handed, excessive work load, poor new hire candidates, poor communication, behind in technology, not Efficient.

      2.0
      May 11, 2016

      Same as any other call center!

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Room for advancement Free food. 24/7 call center so they offer several different shifts and days off to fit just about any ones schedule. Opportunity for all the overtime you would like.

      Cons

      Lot's of peer gossip and brown nosing going on throughout most departments. They say they are focused on customer service which when they first opened up in Phoneix they actually were all about customer service but that quickly changed. Now it's all about your average time handling per call and your raises are based on that. If a customer calls in and you can for see a problem in the future instead of helping them while you have them on the phone you just assist the customer with the current issue and send them on their way. They will have to call back. It's all about numbers and figures to gain profit here. regardless of what they say.

      Viewing 28 - 30 of 957 Reviews
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      ReviewsPSCU reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.