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PSCU reviews

4.1

85% would recommend to a friend

(957 total reviews)
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Chuck Fagan

91% approve of CEO

83% positive business outlook

PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

957 reviews
2.0
Sep 12, 2017
Recommend
CEO approval
Business Outlook

Pros

There's a beautiful facility complete with a juice and coffee bar, exercise equipment, cafeteria etc.

Cons

The training is insufficient for the high call volume and we're severely limited in our ability to assist the callers. There's very little work-life balance with even less pay or opportunity for advancement. They very rarely promote from within.

3.0
Jun 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Great pay for what the job is. Some great benefits from the start.

Cons

Stats stats stats. Also, you're just a butt in the seat. Ridiculous metrics.

3.0
Nov 5, 2015

Credit Card Customer Service

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PSCU had very good health / dental vision benefits.

Cons

Management was mediocre and was changing the standards for QA evaluations every 6 to 9 months with severe penalties for honest mistakes, like loosing your monthly bonus -- even when the mistake didn't cost the customer. ... It was very hard to move up or transfer out of the department. I have college degree, and was an employee in good standing (no disciplinary actions) but was unable to get a job outside the contact center. ... Raises were drastically reduced for several years -- as the company continued to make record profits.

Viewing 40 - 42 of 957 Reviews

Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.