Worst Call Center I've worked for
Pros
Benefits, they are good. If you were unemployed or want the overtime there is plenty of it. The trainers are very nice and a few of the supervisors on the contact center floor are. There are some genuinely helpful & nice people on the contact center floor
Cons
Required Overtime. Lack of working with contact center employees over concerns with the required overtime, computers/software not working, supervisors not knowing the products but you as a contact center rep are supposed to know and support all of them. New people are shunned by the people who have been there longer, so it takes 6-9 months to make friends. You have no assigned seat so better come in early when it's required overtime to find a computer that works with whatever software you need to run to do your job. You will be penalized for time off the phone because of software issues or if you had a bit too much water to drink. If you have a suggestion about how to make something easier for contact center reps don't expect it to be implemented anytime soon or at all. Working after 6:30 pm on weekdays or weekends, don't expect to get anyone help from anyone who knows more than one product.
