PSCU reviews

Favoritism, 2mil dollar IT room that is never seen, instead of spending the money for the people on the floor taking the brunt of it all, not being able to do both credit and debit for all cu's we service, updating the cu's number for the member if we don't service. I feel like it should be all or nothing., members dont understand most of the time, frustrating for both members and rep. The management is a joke. How in the world is a newbie that has recently started on the floor get promoted to asst sup. This person does not know the product very well, called help desk for help it's not like he knows the way around the place., but then again favoritism., so much for the whole 6 months to move up BS. They over train and don't pay you for it. They don't seem to care for our thoughts and hard work, because I'm still repping it out, a lot of us who work hard don't Get compensated or staying because some screw up, just a thank you email. They need to look at it as a whole. They made a mistake once hiring and promoting to sup, within 2 weeks of the guy getting on the floor, he screwed it all up, the hiring or promoting process is rigged they know who they want. So asking for promotion is pointless. Cant wait for another screw up, hopefully they learn from their stupid promoting process.

One year we got an email saying bonuses and raises were being reduced due to the economy. The very next day we got an email thanking us for our hard work and helping the company make record profits. Computers and systems are out of date, they keep trying to bring in new systems (for card servicing, phone systems etc) that are broken or work less well than the old ones. When we need to upgrade our computers, and put more money into employee retention, they instead buy treadmills, put up a coffee bar and installed a very expensive new IT center only to make themselves look good, although none of that helps the business or the employees do their work.