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      PSCU

      Now known as Velera

      Is this your company?

      PSCU reviews

      4.1

      85% would recommend to a friend

      (957 total reviews)
      avatar

      Chuck Fagan

      91% approve of CEO

      83% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.3

      Culture & values

      4.1

      Work/Life balance

      4.1

      Senior management

      4.1

      Compensation and benefits

      4.0

      Career opportunities

      PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      957 reviews
      5.0
      Jun 18, 2020

      Don’t do it. Turn away.

      Bilingual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay for bilingual is okay.

      Cons

      Only put stars so people can see the comments. Supervisors are always in eachother cubicle, property gets stolen and they don’t do investigation, spanish reps barely get days off, favoritism is very strong, supervisors can barely help people, rumors are spread throughout the center about reps, cannot have your phone, they change the number on the boards to make it seem less busy, the traning is not done in a way to help reps. Don’t let the pay fool you, it’s not worth the headache.

      avatar
      PSCU Response
      6y
      Thank you for your feedback. At PSCU, we’re dedicated to creating a positive work environment for our employees and treating each person with dignity and respect. Our open-door policy allows any employee, regardless of job level, to direct work-related concerns or suggestions to the appropriate member of our management or Employee Relations team. We value the voice of our employees and strive to empower our team members to ask questions and express any concerns through the various resources and tools available.
      3.0
      Apr 2, 2020

      Customer Service*

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company offers flexible attendance policy allowing you to make up time from being late or not being able to work on a specific day. Supervisors are friendly and approachable if you need to speak to one.

      Cons

      A downside of working at PSCU is that I feel I cannot help people to the best of my capabilities. We should be able to help people 100% of the time Unfortunately I can not say that since we are very limited to customer's accounts and have to refer them back to their financial institution during business hours.

      1.0
      Dec 30, 2019

      Run and never look back.

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Kind people who believe in hard work.

      Cons

      Corporate values are a lip service, behind times in retaining quality employees, behind in times using technologies and be competitive. Group thinking is set in place, What they say is not what they do. Risk management compliance and ethics is in question.

      Viewing 133 - 135 of 957 Reviews
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      ReviewsPSCU reviews

      Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.