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PSCU reviews

4.1

85% would recommend to a friend

(957 total reviews)
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Chuck Fagan

91% approve of CEO

83% positive business outlook

PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

957 reviews
3.0
Jul 5, 2022
Recommend
CEO approval
Business Outlook

Pros

The company has a familial culture and it has a very strong financial position. YOY growth seems to be the normal cadence. You can always expect to receive a better to 100% bonus payout.

Cons

The company does not pay competitively, we are often tens of thousands of dollars below market and often lose people because of it increasingly. We are presently acquiring companies, but operational support staff isn't beefed up to handle the new work load. We want to be an agile fin-tech company, but we have made very marginal investments for this type of transformation.

1.0
Feb 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Able to work ten hour shifts.

Cons

Benefits start after 60days of employment You must pass training with a 85 or you have to go into nesting for another week and you do get a writing final warning and you have to pass that week with a 75 or you get fired. Also you get a written final warning if you call off one time in training. It seems like they are not for the employees more for the numbers. Calls are non stop literally! You will get ding by quality if you don’t locate the right script within seconds of call. There are what seems like a million scripts. There are over a dose credit unions. You will be taken calls from. You start taking calls second week into training.

2.0
Oct 27, 2021

It's a Paycheck *

Recommend
CEO approval
Business Outlook

Pros

Pro's would include : - Unlimited overtime allowance (during my years there, this was ongoing) - Flexible scheduling (40 hours per week in a designated time range, no set 8-4 expectation) - Remote work due to the pandemic - Basic analytical work, with little prior knowledge needed in the financial industry

Cons

Cons would include : - Management lacks the ability to recognize the employees that are assets to them and the team. Management takes any employee's good working skills and ability to go above other team members as a threat to their position. In return management befriends most positive metric staff and uses them as a ploy to self educate and convey their recommendations for change as their own. (First hand experience) - Very old school, last generation mindset among seasoned employees and management. Management shrugs off feedback from their employees, specifically anything that promotes innovation to increase team productivity. Very much reflects the "inability to accept change" stereotype. (I believe this is due to management not having the proper leadership skills to drive a successful team.) - With the mention of seasoned employees, (old people) it is clear modern day values and professionalism is thrown away. Example being, analyst staff that have been with the company for many, many, many.., years know they can get away with things such as hurtful language, pushing personal beliefs on new staff (ex - religion, politics, sexual orientation beliefs, etc) and being pushed to divulged information about your personal life. - Staff and management both operate in a "high school" like environment. Example being, bad talking about others to their group, being outright disrespectful to people they haven't ever met and management blindly enforcing it by playing the favoritism model. An example of this was only giving certain staff opportunities for growth as long as they were loyal and friends with their manager. (All managers were supposed to be notified if you wanted to seek another internal opportunity within the company. It was known that management would bad mouth the staff that we're applying to leave the team if they weren't on a friend basis with their management. - HR is extremely bias. Any personal issue's you have due to other staff member negligence (example being, bad mouthing of you, homophobic slurs, slander, etc), never resulted (for me) as an acceptable resolution. My experience ended with an acknowledgment by leadership, that the slurs against me we're unacceptable. However, my requests to change teams, desks or even a mention for an apology was denied. Leadership and HR both advised me to "try to interact with them as little as possible, they are retiring soon". This enriches the seasoned staff members mindset that they can get away with anything. * Overall if you need a job and want to get into the financial industry, this isn't a bad place to get that knowledge from. My advise would be lay low, get your numbers positive and go home.

Viewing 22 - 24 of 957 Reviews

Glassdoor has 995 PSCU reviews submitted anonymously by PSCU employees. Read employee reviews and ratings on Glassdoor to decide if PSCU is right for you.