Is PSCU a good company to work for?

PSCU has an overall rating of 4.1 out of 5, based on over 995 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at PSCU to a friend and 83% have a positive outlook for the business. The best reviews about PSCU have been left by employees working as Vice President , Account Executive and Manager .

Does PSCU pay their employees well?

According to anonymously submitted Glassdoor reviews, PSCU employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at PSCU. This rating has been stable over the past 12 months.

How satisfied are employees working at PSCU?

85% of PSCU employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PSCU 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at PSCU?

Fraud Detection Representative (44) , Customer Service Representative (37) , Member Service Representative (31) , Manager (18) , Contact Center Representative (15) , Account Executive (13) , Member Services Representative (13) , Fraud Detection Specialist (12) , Fraud Representative (12) , Fraud Specialist (12) , Vice President (12) , Fraud Analyst (11) , Analyst (10) , Project Manager (10) , Contact Center Supervisor (8)

What are the pros of working at PSCU according to real employee reviews?

"Benefits are good; you can get discounts on your medical insurance premiums if you engage in a healthy lifestyle." ((in 97 reviews)); "Great culture and enjoy my job." ((in 61 reviews)); "Pay is good and they will give you plenty hours." ((in 50 reviews)); "wondeerful place to work clean and employees friendly" ((in 34 reviews)); "The position is remote (work from home)" ((in 25 reviews))

What are the cons of working at PSCU according to real employee reviews?

"The pay is so high because you're going to be yelled at constantly while dealing with unrealistic job expectations and poor management." ((in 31 reviews)); "Bad Supervisor, uncaring corporate toadies" ((in 18 reviews)); "Poor training" ((in 15 reviews)); "Yet at the same time someone that doesn't know how to do their job and puts out cruddy work will get a promotion to "make them look good" and get transferred to another manager." ((in 14 reviews)); "Better communication amongst leadership in all departments" ((in 10 reviews))

What are employees saying about PSCU layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PSCU layoffs and their outlook for job security at PSCU in 2026.

What are the top reviewed PSCU locations?

Saint Petersburg , Phoenix , Allen Park , Saint Pete , Saint Petersburg Beach , Tampa , Largo , Detroit , Auburn Hills , Southgate , Omaha , Clearwater , Dallas , Houston , Fort Lauderdale , Oklahoma City , Raleigh , Saint Paul , Cincinnati , Miami , Ocala , Remote , Huntsville , Mobile , Layton , Chicago , Big Stone Gap , Saint Louis , New York , Arizona City

PSCU reviews

4.1

85% would recommend to a friend

(957 total reviews)

Chuck Fagan

91% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (957 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

957 reviews

2.0

Feb 26, 2021

If you like not helping people.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Technically, the job was very easy.

Cons

No respect for their employees, constantly having to lie to customers, no job satisfaction, poor pay, poor benefits, stressful/negative environment, huge disconnect between upper management and the call center

4.0

Feb 9, 2021

They WANT you to learn and grow!

Customer service call center representative

Recommend

CEO approval

Business Outlook

Pros

Time is given to attend both professional and personal development classes, tutorials, and seminars. We are encouraged to participate in growth activities beyond what is required. We are given regular reports on our stats so that we know which areas need attention for improvement, but there's no shame or blame, just encouragement. Lots of incentives for performance and improvement.

Cons

Schedule adherence is EXTREMELY STRICT. If you haven't clocked back in right at 15 minutes for a break, you are docked for that time. I'm just not used to how rigid that is. You can't stay 45 seconds late to make up for it, either. The health insurance offerings could be much better, though I will say I'm grateful for so many benefits otherwise.

3.0

Jan 16, 2021

Office Manager

Manager

Recommend

CEO approval

Business Outlook

Pros

Nice coworkers and office space

Cons

Does not follow its own integrity policy

PSCU Response

5y

 Thank you for your feedback. At PSCU, we’re committed to demonstrating our core values in everything we do for our employees and our Owner credit unions. Transparency and communication are essential to our success. Our open-door policy allows any employee, regardless of job level, to direct work-related concerns or suggestions to the appropriate member of our management or Employee Relations team. We value the voice of our employees and strive to empower our team members to ask questions and express any concerns through the various resources and tools available.

Viewing 247 - 249 of 957 Reviews

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If you like not helping people.

They WANT you to learn and grow!

Office Manager

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