Is PSCU a good company to work for?

PSCU has an overall rating of 4.1 out of 5, based on over 995 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at PSCU to a friend and 83% have a positive outlook for the business. The best reviews about PSCU have been left by employees working as Vice President , Account Executive and Manager .

Does PSCU pay their employees well?

According to anonymously submitted Glassdoor reviews, PSCU employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at PSCU. This rating has been stable over the past 12 months.

How satisfied are employees working at PSCU?

85% of PSCU employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PSCU 4.1 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at PSCU?

Fraud Detection Representative (44) , Customer Service Representative (37) , Member Service Representative (31) , Manager (18) , Contact Center Representative (15) , Account Executive (13) , Member Services Representative (13) , Fraud Detection Specialist (12) , Fraud Representative (12) , Fraud Specialist (12) , Vice President (12) , Fraud Analyst (11) , Analyst (10) , Project Manager (10) , Contact Center Supervisor (8)

What are the pros of working at PSCU according to real employee reviews?

"Benefits are good; you can get discounts on your medical insurance premiums if you engage in a healthy lifestyle." ((in 94 reviews)); "Great culture and enjoy my job." ((in 60 reviews)); "Pay is good and they will give you plenty hours." ((in 51 reviews)); "wondeerful place to work clean and employees friendly" ((in 32 reviews)); "Nice staff, work from home, beautiful on" ((in 27 reviews))

What are the cons of working at PSCU according to real employee reviews?

"The pay is so high because you're going to be yelled at constantly while dealing with unrealistic job expectations and poor management." ((in 30 reviews)); "Bad Supervisor, uncaring corporate toadies" ((in 17 reviews)); "No training to move up in the company." ((in 16 reviews)); "Yet at the same time someone that doesn't know how to do their job and puts out cruddy work will get a promotion to "make them look good" and get transferred to another manager." ((in 14 reviews)); "There is no communication within the company from senior managment down including the lack of communication witin the same division." ((in 11 reviews))

What are employees saying about PSCU layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PSCU layoffs and their outlook for job security at PSCU in 2026.

What are the top reviewed PSCU locations?

Saint Petersburg , Phoenix , Allen Park , Saint Pete , Saint Petersburg Beach , Tampa , Largo , Detroit , Auburn Hills , Southgate , Omaha , Clearwater , Dallas , Houston , Fort Lauderdale , Oklahoma City , Raleigh , Saint Paul , Cincinnati , Miami , Ocala , Remote , Huntsville , Mobile , Layton , Chicago , Big Stone Gap , Saint Louis , New York , Arizona City

PSCU reviews

4.1

85% would recommend to a friend

(957 total reviews)

Chuck Fagan

91% approve of CEO

83% positive business outlook

Ratings by demographic groups

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PSCU has an employee rating of 4.1 out of 5 stars, based on 957 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PSCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

957 reviews

5.0

Sep 22, 2017

Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture, the employees are assets

Cons

Flat organizational structure puts ore pressure on lower tiers within organization who do the work.

5.0

Apr 18, 2017

More than a job!

Senior financial analyst

Recommend

CEO approval

Business Outlook

Pros

I never thought I'd be with a company longer than a few years with how today's corporate environment works. I've been with PSCU 10 years and I love it! Great culture, competitive benefits, fantastic co-workers, and opportunities to grow professionally.

Cons

PSCU has always been a good place to work and takes care of their people.

4.0

Apr 5, 2017

Happy Anniversary!

Service account manager

Recommend

CEO approval

Business Outlook

Pros

This company cares about the employees and shows it in many ways, Examples: -offers yearly bonuses -offers new hires a minimum of 17-18 days PTO -Provides an Employee Assistance Fund that fellow employees can contribute to -company matching for a percentage of 401K contributions -free fruit daily, including coffee/tea -offering 16 hours of Paid community charity work -hosts a Christmas party -keeps employees informed and shuts down in advance of Hurricanes or other bad weather -holds quarterly mandatory company meetings and takes questions -utilizes employee surveys like this one, and listens to the employees' feedback -H.R. encourages employee feedback and so does our company president

Cons

-Inter-Departmental communication is lacking -PSCU fails to pay a competitive wage for positions within IT and app development -new online product development is rushed and the product testing on average is incomplete when the product is released for our clients' and members' use. -In addition the Product documentation and training necessary to help PSCU support our clients is lacking when the product is released. -The product development process isn't standardized so every group involved in Application development and Implementations are not being held to a consistent level of quality, and this process needs a Lessons Learned applied -company ticket database is very clunky and user unfriendly. Needs major overhaul or replacement to vastly increase efficiency. -Overtime is not allowed in many areas, and can make things difficult when working within a small group -More work and shorter turn-around SLAs are being placed upon employees, creating heightened and undue stress.

Viewing 277 - 279 of 957 Reviews

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