-Workload is excessive… be prepared to wear many hats and accept it with a smile
-No overtime pay, and yet working at least 1hr before or after is expected due to the workload
-Some goals of the role are nearly impossible to reach, such as taking in random calls on the phone queue require at least 3.5hrs per day on top of handling your own claims (and please believe me when I say this goal is nearly impossible in an “8hr” workday)
-Being a mule for members as they can throw a fit and get there way with the company at any time
-Having to tell members right from wrong for hours at a time, and then if they get upset, having your manager throw you under the bus and honoring their wrongs anyway
-Having to talk on the phones everyday
-Having to take on additional assignments in an already busy day
-Having to work a weekend day at least once a month (but you get that day back during the week so it’s a pro and con)
-Not being able to take PTO if 5 others are already taking PTO on that day (mind you there’s about 45-55 MAs in total)
-Dealing with burnout at least twice a month
-Everyday is a new day and there’s very little consistency
-Dealing with the chance of having an extremely high claim load in comparison to another MA (one could deal with 60 claims at one time while another could be dealing with 30 claims)
-The ever-changing rules at least every 1-2wks
-Did I forget to mention the phone queue?
