Cons:
Workload - Workload is insane for a company that constantly states how much it "values work life balance". After speaking with numerous other employees, I was hard-pressed to find anyone who didn't start nearly an hour or more early each day; while also working past their ending schedule
Unrealistic expectations:
I consistently worked 12 hour days with 10-15 minute lunches and I still could not keep up with the metrics I was supposed to be hitting. The Member Advocates are expected to hit extremely hard metrics and it was broadcasted to my entire team when you were not.
Management ideology/Understaffed problems:
Management tended to have the idea that if you weren't hitting your metrics, it was because you couldn't manage your time effectively. When it was clear on a day to day basis that the reason a lot of MA's were struggling was because we were understaffed.
Company Ideology:
PURE constantly pushes the idea that they are a "different" insurance company because they don't "churn and burn" their clientele. However, with the workload that is pushed onto the Member Advocates, it's impossible to provide the extra care and time that leadership expects. In addition to that, many of PURE's clientele seem to fall into the category of expecting expedited service because of their financial positions.
