Pactera reviews

Very poor management on the Technician level. There are a select few who work hard and are generally likeable, but the rest sit on their computer all day and give assistance only begrudgingly. There is a high level of incompetence in the Technician level. Several times I have been able to answer more technical questions as an Operator than the Technician was able. Essentially, a hierarchy based not on merit was established shortly after 2015 when the team was put together. Many of these people have horrible attitudes, are incompetent for the job (not even saying they are dumb, just simply not fit for the job), and resistant to doing any actual work. The management receives zero input from employees based on staffing, there is zero penalty for careless or lazy conduct (a few Technicians arrive late to work every single day with no consequences), and there is zero employee review. The company image is being tarnished by a few of these individuals to the point that our client has specifically named some of them. This dynamic leads to those who have true talent being stuck at operator or low level technician level, where they are hindered from any real positive effect on the company, and the incompetent people filling the upper roles.

-The management (almost exclusively imported from China) may be at times disconnected from the employees, who are mostly locals -The management (almost exclusively imported from China) may at times have a language barrier with the employees who are mostly locals -From personal experience, almost all upper-level managers were overburdened with stringent work demands. Many such managers, including our own, eventually resigned in protest due to the amount of work and returned to China. The high level of turnover in management contributed to the general disorganization in the company itself -The management was generally disorganized, perhaps due to the above-mentioned high workload and demands. Some managers confided to me that they were receiving less than 4 hours of sleep per night having to deal with many requests from Beijing. This general disorganization meant that workers sometimes had to deal with conflicting information from different managers, including their project managers. This at times led to sanctions and write-ups against certain employees. -The hiring requirements as well as the pay grade for Relevancy Judges at Pactera were not very stringent, resulting in some interesting personalities being employed at our office. Although we had no issue being around and interacting with such employees at a personal level, the emotional instability that some of these employees suffered from caused tensions in the office to rise, especially with regards to perceived threats and paranoia. The Human Resources department rarely became involved with such incidents, leaving the responsibility to fall on the already-overworked managers.