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      PagerDuty

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      PagerDuty reviews

      3.7

      65% would recommend to a friend

      (489 total reviews)
      avatar

      Jennifer Tejada

      65% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      PagerDuty has an employee rating of 3.7 out of 5 stars, based on 489 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PagerDuty employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      489 reviews
      3.0
      Mar 11, 2021

      Truly inclusive employer that lives it's values

      Senior program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      truly inclusive ambitious in it's goals growing market leader

      Cons

      ad hoc not always successful in being transparent slow decision making

      avatar
      PagerDuty Response
      5y
      Thank you for your review! We are focused on creating an inclusive environment in line with our PagerDuty values so that is great feedback. As we scale, we are reviewing and revamping processes we may have outgrown. To your point, this fiscal year, we are encouraging quick decision making and a bias towards action to free up time and deliver outstanding customer outcomes. Please feel free to reach out to us at recruiting-ops@pagerduty.com, or your HRBP. We value your input and would love to hear how we could do better!
      5.0
      Mar 4, 2021

      Great Software Engineering culture

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A strong technical reputation, interesting architecture and opportunity to learn a lot. Individual contributors are empathetic and talented. There’s a very strong culture of operating what you build on production. Jen is an amazing CEO and role model to all. Some of the technical stuff we're building on top of we take for granted but are pretty amazing. You'll be oncall for what you build and work on interesting scaling challenges. Engineering leadership at all levels respond to feedback with decisive action. They make sure there's a team who owns each problem, and generally do a good job making tough calls about hiring and firing.

      Cons

      We had distributed engineering teams in mostly two cities before the pandemic, but adapting to fully remote has been hard. We have microservices and a drive for autonomous well-formed teams but it's more tangled than anyone would like. We sometimes have a bias for inaction via committees and councils. This is improving (see managers respond to feedback). We're working on diversity at the senior engineering level.

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      ReviewsPagerDuty reviews

      Glassdoor has 536 PagerDuty reviews submitted anonymously by PagerDuty employees. Read employee reviews and ratings on Glassdoor to decide if PagerDuty is right for you.