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Panda Express reviews

3.6

60% would recommend to a friend

(5,255 total reviews)
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Andrew and Peggy Cherng

81% approve of CEO

54% positive business outlook

Panda Express has an employee rating of 3.6 out of 5 stars, based on 5,255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Panda Express employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Oct 30, 2018
Recommend
CEO approval
Business Outlook

Pros

+ Decent starting pay for management and management trainees + Met some good youth working lower ranking positions while they studied during their high school years. Although relatively unreliable they can be really funny and make the monotonous shifts so much easier. Also, to the right manager some of the youth are prime for a good mentor. Although i dont work with the company anymore, i keep in touch with a handful of associates and have offered help in resume building, etc.

Cons

- Zero work life balance. When i was a management trainee i was being worked like a dog (~60 hours a week). There were more than a few weeks where i didnt have any days off. You are not respected by putting in this amount of time, the company culture simply expects it out of you. - Poor leadership especially in the Colorado area. Seriously. - There is an open door policy with a catch. Feel free to voice your concerns but be careful as to who you voice them to and how you word said concerns. If you slip up and say something ‘wrong’ it will most likely lead to a harder time progressing. When talking to superiors you are literally coached on how to act and what to say. Disingenuous. - Dog eat dog. Everyone is out for themselves. They say its a family-owned company and with it comes a close knit culture. Well in my family we dont throw each other under the bus to get ahead of one another. Which is something i experienced personally and saw happen on more than a few occasions. Told explicitly by the RDO (alongside an ACO and a TL) that in a management position i needed to find the rotten apples and was told i needed to find them, outplay them, and i kid you not, “SLIT THEIR THROATS FROM BEHIND.” I cannot emphasize this experience enough. Again I was told this by the RDO! - High turnover in lower ranking positions which has many implications. People dont want to work the hours. Not only do people quit often, but many employees simply dont show up to shifts. Many times these people arent fired because the company is in need of so much help, and cant run much leaner than it already does. And managers cant get out and actively seek more new hires when they are already busy covering a handful of shifts 6-7 days a week.

2.0
Jul 24, 2016

General Manager

Recommend
CEO approval
Business Outlook

Pros

- Outstanding training in areas such as communication and real (from the scratch) cooking. - Great bonus system. One of the best in the market. - Benefit package is A+. You really can make money if you put it in.

Cons

- Reportedly and absurd preference to promote mostly Asian people. Around 97% of their medium/high ranks are from that origin, even though lower levels are in the opposite proportion. - Managers are "working style" one, who are part of the crew schedule, so that makes your job extremely hard, therefore you end up working +60 hours a week and/or no days off. - Insane and ridiculous worshiping culture towards their founders and Chinese culture.

3.0
Nov 23, 2014

Starved for Managers

Recommend
CEO approval
Business Outlook

Pros

Good pay, a lot of work, teamwork is apparent among managers. Great hard working staff (out of the ones who stay). Panda promotes personal growth heavily, but it falls short in many cases.

Cons

PE is starved for managers so you have some people getting paid $10/hr while doing the work of a 45k salaried GM. Area managers and higher speak to store managers and associates like we are children. They promote growth opportunities in cryptic riddles sometimes and they dictate how everything should be done; including how you should fold a towel (first fold by three and then in half and then in half again, or roll it up after the tri-fold if you are going to clean the steam table). Hours are a bit overwhelming. Managers should not have 2 days off in a row nor should they have more than 2 days off in a week. Managers should open at least twice a week, close at least twice a week, and must work Fridays and Saturdays with little exceptions. Requesting holidays off is heavily suggested against and must go through two levels of authorization. Manager hours should be around 50 hours per week, but often float around 60, and can get up to 70 or more if you are expecting a store visit. I feel a little cheated. I was told, in the beginning, that bonuses were almost guaranteed, including hefty quarterly bonuses of $1000 or greater. However, I was put in charge of a store as an Assistant Manager after 5 weeks of training and quickly learned from many mistakes. Those mistakes led to no bonus. It's a bit embarrassing when everyone else around the table is handed a check and you get skipped. Often, we are goaded into passing our measurements and audits with a grave message spoken slowly and hesitantly "you will get a written warning which means... you will lose your quarterly bonus..." but I've never gotten one, so I don't really know what I'm missing out on. Regardless of how much work you put in, you will only ever get a courtesy "thank you" after an hour or two has been spent telling you everything you have done "wrong." It's food service, so you will slowly lose your respect for much of humanity with all of the unnecessarily rude and entitled people. I could only shrug off so much before it really started to bug me. With a bachelor's degree making less than 30k/year, I don't want to say I'm above all of this, but I've been exhausted of my ability to cope with it. This inability to cope is also affected by my personal life (what little is left), but that personal life is strained because of all the time I'm spending at Panda. This job is definitely not for everyone, but those that stick with it really love the company, the pay, and supposedly what they do.

Viewing 16 - 18 of 5,255 Reviews

Glassdoor has 5,398 Panda Express reviews submitted anonymously by Panda Express employees. Read employee reviews and ratings on Glassdoor to decide if Panda Express is right for you.