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PayByPhone

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PayByPhone reviews

2.7

40% would recommend to a friend

(134 total reviews)

Jonny Combe

28% approve of CEO

32% positive business outlook

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

134 reviews
2.0
Feb 15, 2024
Recommend
CEO approval
Business Outlook

Pros

There are some really awesome and knowledgeable employees. On the whole everyone is friendly and the environment is quite relaxed.

Cons

Developers tend to be an after thought during key business decisions. As a result, several third party systems have been acquired, or contracted out and subsequently dumped on development teams. This is in addition to their own home grown services. The team I was on was responsible for ~50 different services and lambdas across a team of 6 (a Lambda usually doesn't hold much code but they all require runbooks, alarms, pipelines and regular maintenance and thus are a lot of work). In addition to these system acquisitions, developer's often have to do manual onboarding tasks for clients. E.g. any time a client wants to add new parking locations developer's must make manual configuration changes and execute deployments. There are plans in place to reduce this with some work already complete. However, the fact that it has gone on for so many years, speaks to how the company prioritizes the types of projects and work that developers do. The developer roles are advertised as having a strong work life balance, but in reality team members are expected to be on call once every 3 weeks. The oncall workload is not usually high, but is still highly disruptive to weekend plans. Even scheduling vacations around 2 weeks in length require you to negotiate with team members to swap shifts. Upper management is aware of this issue and that it reduces employee retention. However, there appears to be very little being done to actually reduce the amount of oncall. It's all up to the teams.

1.0
Dec 26, 2023

Poor leaders and culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Central location and nice office if you wish to work from the there and opportunity to work from home.

Cons

A notable decline in the company culture since most recent leaders took over in 2022. The leadership team actively support other toxic leaders despite complaints to HR, who appear either powerless or unwilling to make changes. C-Level are generally invisible and appear incapable in their position, they also come across as untrustworthy when they do share information. Nepotism is the basis for promotion and little to no support for people who don’t fit in with certain peer groups, More of a popularity contest with little value on what you deliver.

Viewing 28 - 30 of 134 Reviews

Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.