PayByPhone reviews

The average star rating of reviews for this company is 4+. I suspect a lot of these 4+ reviews are fake, written by the People & Culture team to over-inflate the "awesomeness" of this company. It is not awesome by any stretch if you come from a background where professionalism and experience count in spades. This company has been around a long time. Unfortunately, so too has the start-up mentality culture it clings to, for a number of years now. If you like start-ups and the chaotic hyperbole they spin to disguise themselves as techie-cool, you'll thrive in this environment. If you come from a professional background where skills and experience are highly valued and nurtured, and order exists, do not join this company. It's all bling from the outside, but closer inspection reveals a poorly managed, poorly staffed company that is sorely lacking in experienced, skilled personnel. The results are no processes whatsoever, no decent training (just thrown in the deep end and expected to swim), no leadership, poor communication, and "managers" elevated to such positions with zero experience or formal training in that arena. This creates for endless frustration, poorly made decisions, bad hiring for the sake of hiring, and ineptitude. Lots of push-back from managers who haven't the slightest idea how to execute on their title or lead. Looks good on the resume, but in practicality, useless. A clicky environment where drinking from the kool-aid is your ticket to a great ride. Voices are raised to offer improvements to workflow, but the silence is deafening. Huge staff turnover, either by firing, resignation, or layoff. Staff retention of skills and experience is dismal. The average tenure is one to two years. The company offers a cool product. Unfortunately, the staff and leaders nurturing this product to beyond cool do not have the collective knowledge and experience to rise to the occasion.

Since the company was taken over by the new (American) leadership, things have steadily gone downhill. Employee benefits and morale have dropped, and code quality has noticeably suffered (just look at the recent App Store reviews). Leadership frequently imposes unrealistic deadlines, pressures teams to deliver, and rarely acknowledges the effort put in. Many employees worked significant unpaid overtime with promises of time off later, only to be laid off once their projects were done. The organization now relies heavily on underqualified contractors who often produce poor-quality code, leaving local developers to clean up and manage the mess. Meanwhile, decision-making appears disconnected from the realities of the engineering teams, with a few entrenched leaders steering the company toward trouble.