PayPal reviews

3.5

58% would recommend to a friend

(9,644 total reviews)
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Enrique Lores

43% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.5 out of 5 stars, based on 9,644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Sep 3, 2025

Poor Leadership and learning opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No Pros apart from additional stocks that too if you stay that long

Cons

Alex Chriss comes across as a complete disappointment. His leadership feels more like a scam than a strategy—constantly bringing in new SVPs and VPs who add no real value, pocket hefty paychecks, and then disappear, while the company drifts closer to collapse. It’s bizarre to see a CEO celebrating vague, generic “achievements” in quarterly earnings on LinkedIn, only to comment on his own posts like a teenager craving attention. What’s worse is that he’s never held accountable for repeated layoffs—likely hidden behind slick PR, or perhaps because the company has shrunk too much for the media to care. There is no vision here. No meaningful work. People with “Data Scientist” titles often lack even basic programming skills, spending their days churning out reports and pretending it’s quality work. Stability doesn’t exist—survival depends entirely on sycophancy. Random firings are carried out by HR without clarity or purpose, while the middle management layer—Senior Managers and Managers—have become lethargic placeholders with no sense of leadership or productivity. In short, this is a terrible environment for anyone looking to learn and grow. But if your ambition is limited to boot-licking and coasting with no real work, this is the perfect place for you.

4.0
Sep 3, 2025

Good company

Recommend
CEO approval
Business Outlook

Pros

Friendly people and interesting work. Comp is solid.

Cons

Comp lacks behind other tech companies. Can be political

2.0
Sep 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Pros: Widely trusted and accepted platform — Especially popular in e-commerce, PayPal’s brand recognition helps build trust with new customers. Prestigious partnerships (e.g., Amazon, Shopify, Adyen) and its Fastlane guest checkout feature support frictionless transactions and renewed investor optimism. Forbes +5 ConsumerAffairs +5 Indeed +5 MarketWatch Convenient and versatile payment solutions — Accepts multiple forms of payment including Venmo and cryptocurrency; offers mobile, P2P, and online tools. Forbes Competitive fees for some use cases — Some reviews note fairly competitive processing rates, with responsive customer service on select occasions.

Cons

Unpredictable account limitations and fund holds — Small businesses often report sudden account freezes or access delays due to PayPal’s cautionary fraud detection policies. CardPaymentOptions +3 Bitdefender +3 TechnologyAdvice +3 Opaque and complex fee structure — Transaction, currency conversion, and cross-border fees can be high (e.g., ~4%) and not always transparent. Chargeback +1 Security incidents raising trust concerns — A recent glitch in Europe caused German banks to freeze over €10 billion in payments due to fraud detection failure; though resolved, reconciliation will take time. Reuters +2 TechRadar +2 Intense competition in checkout space — PayPal’s checkout button still commands a significant share of net profit, but faces mounting pressure from Apple Pay, Shop Pay, and others in the mobile-ecommerce arena. Financial Times Controversies around subsidiary practices — PayPal’s Honey extension has faced legal trouble over undisclosed affiliate marketing practices, causing loss of users and litigation. Wikipedia

Viewing 550 - 552 of 9,644 Reviews

Glassdoor has 11,152 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.