PayPal reviews

3.5

58% would recommend to a friend

(9,644 total reviews)
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Enrique Lores

43% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.5 out of 5 stars, based on 9,644 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
2.0
Mar 30, 2014

Constant uphill battle with Product organization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are decent folks in User Experience Design (UED) that try their best to do what's right for the user. Most senior executives are on the same page with us grunts and they advocate for organizational change (it's slow, but it IS happening). Things like "Customer Driven Innovation Program" are teaching managers how to actually think like a customers, which they've never done on their own before. The benefits (health, free stuff, etc.) are great, and our cafeteria in San Jose was awesome (but in the other branches, not so much). I didn't get a chance to do the Employee Stock Purchase Program but I hear its super good too.

Cons

The Product Owners are a thick layer of "dead wood" middle management, as one person described it. Often, there are POs that have crazy amounts of control over just ONE webpage sometimes, so it's impossible to change anything on the site because they need to protect their jobs and the jobs of their direct reports. (And yes, they still wonder why we have so many different login screens and Web flow visual designs...couldn't be because the POs refuse to talk to each other, could it? No, ofcourse not.). They also push out features without ever knowing/researching true user needs, or even understanding their own technology. Frustrating! The big "transformation" programs are a smokescreen. Many teams aren't doing proper Agile (bad story estimation, splitting/merging stories arbitrarily, cooking performance numbers, fudging or ignoring progress surveys), and some POs aren't even Agile trained even though it is required now. I've heard rumors of POs sending their employees to take trainings for them but I can say 100% if thats true or not. It wouldnt surprise me though.

2.0
Mar 27, 2014

The only reason to work here is for the healthcare

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Healthcare, stock opportunities, 401k plan, build skillet for resume purposes

Cons

Negative toxic place to work. Unless you are Management or higher don't bother. Internal hiring process is pathetic. Management constantly shifting due to misrepresented talent. If you just want to be another replaceable piece of the robot, then this place is perfect for you! They will switch you out tomorrow without blinking an eye, regardless of your talent or time put into the company. Greedy. Saddens me to write this. 6 years ago PayPal flowed through my blood. Now they have become just another greedy organization. Ps. no I was not fired. Even if the company makes billions of dollars in revenue, don't expect any Christmas bonus. You took too long providing their customers, who made their company all that money, excellent customer service and you are punished in return for taking the extra minute by receiving zero bonus. Isn't that ironic? I had the opportunity to work in 3 different departments and found it is a common trend throughout.

5.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Work culture is open, honest and definitely worth looking forward to when you go to work everyday. Work is never boring - things are fast paced and new things happen every single day Leader in payments, so lots to learn from and with

Cons

WLB given remote teams in multiple geographies makes things increasingly tough Work is challenging - tough to always work so hard Agile transformation sucks

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Glassdoor has 11,151 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.