PayPal reviews

3.6

58% would recommend to a friend

(9,608 total reviews)
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Enrique Lores

50% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,608 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
2.0
Aug 28, 2021

Exhausted

Recommend
CEO approval
Business Outlook

Pros

-The nature of my role is that I interface with scores of engineering teams, analysts etc. across PayPal on products that get released all the time. It’s an exciting space to be in -Visibility is very good, at least in my org -Unlimited PTO (if you can use it) -The investopia slack channel -Focus on gender diversity

Cons

-Reorgs (and rearchitectures depending on the domain) happen nonstop -Heavy politics. You can tell if you’ve done a project well if three other teams try to take credit for it -My WLB is dismal. I work 12+ hrs daily. One time I had an ongoing personal emergency (which I notified my team about) and could only work a 40 hour week and I got publicly berated; I was told I needed to “grow up” and work more than 60 hours per week -Low Pay. We already make less than industry standard, and I recently found out that I’m getting paid 20% less than the rest of my team. Upper management responded by raising my salary 3% 😐 -I have a technical background and I’m in a technical role. However a significant part of my job comes from my boss volunteering to do PowerPoints for their bosses and then farming it out to me -Be careful who you tell your ideas to. If you show interest in something or if you think something could be more optimized, they will make you do it and own/run it addition to your day job.

1.0
Feb 18, 2018

I wouldn't recommend.

Recommend
CEO approval
Business Outlook

Pros

Sabbatical, and time off. However, even though you earned PTO management still gets angry when you take time off.

Cons

You get a base pay plus bonus if you meet metrics. No one says it, but if you don't meet the metrics of "getting results" or a meets your job is in jeopardy. The metrics contradict each other: you have handle time and quality. You cannot service a customer fully and have a good handle time. Also, if a customer hates the PayPal system but LOVED you and gave you a bad survey... you could lose your job. Everyday things change. You come into work and every Monday they change something. Whenever I come into work on a Monday I assume that I am getting fired. They hire so many people also that after hearing "PayPal is the best place to work" every day after a year you become the person that seems mean and nasty because it's annoying. The cafeteria sucks!! Same food everyday and the employees in the cafe are JERKS! You come in at 8 and you can't take a break within the first hour of work. So you're not eating until lunch. Then at lunch time the cafe is ALWAYS ALWAYS busy and the people behind the registers just seem to be joking around rather than working. They also tear things down early or are in a switch between breakfast to lunch or lunch to close. Management is garbage. I sit next to my supervisor and hear conversations of crap talking EVERY SINGLE DAY. Rather than management talking to an employee directly it turns into back talking... where the employee will never hear about it. MANAGEMENT HATES ITS EMPLOYEES. Oh also, every single thing you do is monitored. Your screens are recorded 24/7 and they tell you this. So if you have a question you can't just email your neighbors or leave your desk. THEY CAN FIRE YOU AT ANYTIME FOR ANYTHING. ITS HELL ON EARTH.

4.0
Mar 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Friendly people and culture. Actually value employee wellness as evidenced by company-wide "wellness" holidays every few weeks during Covid since nobody was taking time off

Cons

Super-woke leadership, which permeates all levels of the company. Either a plus or minus depending on your political views. Work-life balance varies by manager and timing. About average compared to other tech companies I've worked for. Stock volatility/crash cost me a LOT of money while there. Layoffs are constant, and mostly suppressed. 2023 where they laid off 7% of their workforce (2000 employees) was too big for them to hide. But it was just one of many, which get to be their worst in the February-March timeframe.

Viewing 13 - 15 of 9,608 Reviews

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