Is PayPal a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at PayPal have rated their employer with 3.4 out of 5 stars in 326 Glassdoor reviews. This is a lower than average score with the overall rating of PayPal employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at PayPal now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at PayPal .

Does PayPal pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at PayPal with 3.4 out of 5 stars based on 326 anonymously submitted employee reviews. This is 8.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at PayPal.

How happy are Customer Service (CSR) professionals working at PayPal?

54% of Customer Service (CSR) employees at PayPal would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated PayPal with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at PayPal?

Software Engineer (673) , Senior Software Engineer (333) , Customer Service Representative (259) , Data Scientist (143) , Product Manager (140) , Manager (134) , Risk Analyst (124) , Software Engineer II (113) , Customer Solutions Agent (110) , Senior Product Manager (99) , Director (98) , MTS1 Software Engineer (93) , Senior Manager (87) , Software Engineer III (83) , Collections Specialist (79)

What are the pros of working at PayPal according to real employee reviews?

"Good work life balance with challenging and engaging goals." ((in 1012 reviews)); "The benefits are good and the work atmosphere was wonderful." ((in 914 reviews)); "peers were supportive and it was great to meet nice people" ((in 659 reviews)); "Not to mention it was good pay and everything was paid for by them" ((in 435 reviews)); "Good salary and RSUs" ((in 342 reviews))

What are the cons of working at PayPal according to real employee reviews?

"Frequent layoffs and reorgs" ((in 285 reviews)); "I had a bad manager that either wasnt able to support me or just didn't." ((in 232 reviews)); "No job security and not growing since last 2 years" ((in 106 reviews)); "Middle and upper management are focused too much on marketing requests at the expense of development needs." ((in 66 reviews)); "Too much politics If you are not part for paltform then in Payments domains not much of technical learning but you will learn Payments business" ((in 57 reviews))

Skip to content Skip to footer

Notifications

PayPal

PayPal Customer Service (CSR) reviews

3.4

54% would recommend to a friend

(326 total reviews)

Enrique Lores

Not enough data to show CEO approval

45% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.1

Senior management

2.7

Career opportunities

Customer Service (CSR) employees have rated PayPal with 3.4 out of 5 stars, based on 326 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. PayPal is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

326 reviews

3.0

Sep 9, 2025

Paypal

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Good facilities good extras and so on

Cons

Bad middle management very clickie

4.0

Aug 28, 2025

Great people to work with

Account manager

Recommend

CEO approval

Business Outlook

Pros

-good salary and perks -friendly environment

Cons

Can be very hectic and working under pressure

3.0

Aug 25, 2025

Good team

Account manager

Recommend

CEO approval

Business Outlook

Pros

good team nice people hybrid

Cons

need to be able to learn quickly on the job

Viewing 16 - 18 of 326 Reviews

Top companies for "Compensation and Benefits" near you

Amazon

3.7★Compensation & Benefits

Google

4.5★Compensation & Benefits

Jobs at PayPal

Director, Legal Counsel-Capital Markets

Manager, Software Engineering

PayPal reviews FAQs

PayPal reviews PayPal Customer Service (CSR) reviews

PayPal

PayPal Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Paypal

Great people to work with

Good team

Top companies for "Compensation and Benefits" near you

Jobs at PayPal

PayPal reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

PayPal reviews FAQs

Jobs at PayPal