Paychex Client Service Representative reviews

2.5

19% would recommend to a friend

(25 total reviews)
avatar

John Gibson

100% approve of CEO

12% positive business outlook

Client Service Representative employees have rated Paychex with 2.5 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have an average working experience there. Paychex is rated 32% below average by Client Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

25 reviews
5.0
Jun 9, 2014
Recommend
CEO approval
Business Outlook

Pros

I started working as a Sales Rep and was signed on to an awesome team. They gave me all the support I wanted. After a few months, I came to the decision that I didn't want to be in sales any more, and the local management worked very hard to transfer me to operations in the same branch - where I still am today. I love it on the back side, and I loved it on the sales side too! The people are fantastic, there is a big teamwork vibe. I've worked for several other large corporations, and each branch seemed to talk down about the others. Not the case with Paychex. I even had the opportunity to personally meet the CEO in my first 2 months on the job. He came to our training class and did a Q/A session. The work/life balance is great, even as an hourly employee management is flexible if you need time off for something. They really value the people here.

Cons

The sales jobs is challenging because it is mostly outbound; you generate your own leads. Sales has a great support system with a national telemarketing arm to help generate leads, but you get most of your money yourself. It is WORTH IT if you can keep the momentum up, but that can be hard to do. In operations, it can be frustrating dealing with customer issues, but your team will more than make up for the frustration. The pay is less than the base salary for sales, but to me it's worth it to not have a quota.

2.0
Mar 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Close contact with fellow co-workers. An all expenses paid trip to New York, and the hotel and accomodations are top notch.

Cons

One person for over 100 clients means that you are not providing very good client service. There are no real perks to working for this job. Every training material you have is in paper which is ridiculous in this age of the internet.

Viewing 19 - 21 of 25 Reviews

Glassdoor has 6,178 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.