May 6, 2019
Paychex Response
7yThank you for taking the time to provide balanced feedback on your experience working in IT at Paychex. We are listening, and I wanted to take a minute to show my appreciation and respond. We take employee engagement extremely seriously in IT, and your concerns about work life balance, your perception of leadership culture, and compensation are items I will personally look to review and work to improve. We never want any employee to feel like the leadership team doesn’t listen to feedback. While we may not always be able to implement the ideas that our employees bring us, we do listen, we do evaluate, and we do attempt to make Paychex IT a great place to grow your career.
As you shared we have a lot of great things going on with innovative technology that continues to enable our company’s success. Our executive leadership team supports us and enables IT to deliver great solutions that continue to be recognized in both the HCM and Technology industries as cutting edge. With that we recognize we aren’t perfect and feedback like this helps us to find the next areas to “raise our game.”
I’d love to sync up with you offline to discuss the specifics of your feedback if you would be willing. Details are important to make certain we understand the opportunities fully and develop the right solutions to reach our goal of being a premier IT organization to work for. Please reach out to me if you would be willing to talk.
Dave
Senior Director, IT Infrastructure and Architecture
dave@paychex.com