Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      49% would recommend to a friend

      (3,858 total reviews)
      avatar

      John Gibson

      49% approve of CEO

      46% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Compensation and benefits

      2.8

      Senior management

      Paychex has an employee rating of 3.1 out of 5 stars, based on 3,858 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Nov 30, 2021

      Run, trust me. Zero support. Waste of time.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will hire literally anyone so if your desperate, you can get a job. Other than that, none.

      Cons

      The training is horrific. Four weeks of “instructor led” training. And by that they mean you get an actual human 30 mins out of the day; the rest of the time is self learning. Very little help. The next week you go into a full week of 100% self led training . Which is 8 hours of reading job aids a day. The turnover is exponential, this is guaranteed among one of the reasons. You have a whole team of trainers yet 99.999% of the training is SELF taught. So what are they doing all day? Do not expect any support at this place

      1.0
      Dec 17, 2019

      Toxic

      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not many... free lunch occasionally is nice

      Cons

      No work-life balance at all. Impossible to retain any staff as the workload is not manageable. No partnership within the office... departments only look out for their best interest vs. working collectively as a team. A few members in upper leadership are allowed to be manipulative and act unethically. It’s been brought to HR’s attention multiple times, however, everyone is afraid to address it. Run as fast as you can!

      avatar
      Paychex Response
      6y
      Integrity is one of our company values and if you experienced anything that fell short of that value, we would like an opportunity to discuss with you further. Please contact us at glassdoor@paychex.com.
      2.0
      Jan 30, 2018

      Average, at best.

      401k specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good medical insurance Opportunity to learn many products

      Cons

      Poor pay Shortsighted management Dishonest sales representatives Unrealistic expectations from every employee Outdated systems Slow updates in technology

      Viewing 28 - 30 of 3,858 Reviews
      Related searches: Paychex jobs | Paychex salaries | Paychex benefits | Paychex interviews | Paychex conversations
      ReviewsPaychex reviews

      Glassdoor has 6,144 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.