Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      49% would recommend to a friend

      (3,878 total reviews)
      avatar

      John Gibson

      48% approve of CEO

      47% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Compensation and benefits

      2.8

      Senior management

      Paychex has an employee rating of 3.1 out of 5 stars, based on 3,878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      4.0
      Aug 14, 2015

      Employee Focused

      Client service supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong company values Innovation, Respect, Partnership, Accountability, Service, Integrity. Also focus on developing a strong culture and keeping things employee centric.

      Cons

      New service management changing focus to client satisfaction at cost of employee engagement.

      1.0
      Aug 13, 2015

      Awful Work Environment and Morale, Management is a Joke

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are always leaving the company so positions are always open if you want to climb the ladder. They have benefits but they aren't very good. The pay is ok for entry level but the increase in rate through years is very limited.

      Cons

      Employee turnover is horrendous, recognition is basically obsolete. Management is unorganized and conniving. There is very little incentive to stay within the company because they have unrealistic expectations for their reps in regards to client satisfaction. They have a tendency to try and sugar coat everything and never provide the employees with any real information as to the direction the company is going. There is no unification throughout the branches which will often make you feel like each branch in the nation is a completely different company.

      5.0
      Aug 13, 2015

      Strong, Stable Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stability and lots of room for internal growth and development

      Cons

      Pay may not be as competitive as other, smaller companies.

      Viewing 3472 - 3474 of 3,878 Reviews
      Related searches: Paychex jobs | Paychex salaries | Paychex benefits | Paychex interviews | Paychex conversations
      ReviewsPaychex reviews

      Glassdoor has 6,170 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.