Paychex reviews

3.1

48% would recommend to a friend

(3,868 total reviews)
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John Gibson

48% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
5.0
Oct 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Great learning environment! Paychex will teach you everything you need to know about your position. You are constanly in trainings to make sure you are up-to-date on the new payroll tax laws.

Cons

The pay does not equal to the workload. That is the majority of payroll companies recruit from Paychex. The know Paychex employees know payroll, but are easily entised by a few more thousand dollars a year.

3.0
Oct 11, 2011
Recommend
CEO approval
Business Outlook

Pros

You can make a very good income given the right situation with the right manager. The office atmosphere is positive and upbeat.

Cons

Operations repeatedly creates issues with new clients I have worked for months on selling. Ultimately, the client leaves and is unhappy. It seems as if every prospect I sell has a major issue about one thing or another during the implementation process. Furthermore, I feel as if every deal comes down to the wire and ultimately may not run because of these type of issues. VERY FEW deals convert smoothly. Operations goes out of their way to make the sales reps pick up basic information that they could ask for themselves. The Preview software looks antiquated and is not as user friendly as many other payroll applications. Sales representatives turn over frequently

1.0
Sep 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Benefits - good benefit package.

Cons

Poor Management Staff- Micro-managers who don't have a clue on how to manage people. Plan on filling out an insane amount of unnecessary reports to tell your manager what you are doing every 15 minutes of the day. Meetings and Conferences calls all the time where they re-hash the same 5 topics and say the exact same thing over and over and over. After year one you will have the same quota as a rep that has been there 10 years. They will lie about pay. You will be lucky to make 60k. That's of course after they charge you to use the laptop cell card - $50, and $100 for a cell phone. Nobody makes over 100k except for the 10 people in the company that have been doing it for years and have a primo location in a primo part of the country. You have to sell 325k in revenue to make 100k. You will be a top rep if you hit 180k. Your daily activity expectations will be so UN-realistic that you couldn't do it in 2 days. Much less 1. The customers you do sell will have problem after problem. You can guarantee they will never get a correct bill. They could be a 1 employee company on a simple flat rate package and the bill will be different every time. You will spend half your time fixing issues with clients. Some days you will be expected to bring in an extra deal last minute so your manager can hit their quota but when you try and turn in something last minute to hit your quota nothing can be done. Just don't do it. The pay is horrible compared to other competitors or similar level sales jobs. You will be micro-managed to death.

Viewing 3712 - 3714 of 3,868 Reviews

Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.