Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,167 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 49% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

49% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (84) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 669 reviews)); "Training is great and constant better than other places." ((in 396 reviews)); "culture is great and consistent" ((in 324 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 266 reviews)); "flexible schedule, work from home" ((in 126 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 359 reviews)); "The management was poor and not skilled in personal management." ((in 242 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 146 reviews)); "Low salary and most of the time you are just sitting around" ((in 127 reviews)); "Bad upper management and no one with any background or training in UX" ((in 88 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

49% would recommend to a friend

(3,874 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Nov 16, 2020

I Had A Bad Experience

National sales support

Recommend

CEO approval

Business Outlook

Pros

They don't require a college degree or any experience

Cons

They will hire almost anyone to make cold calls for them. They tell you during the interview process that you will be promoted after one year of cold calling. This is partially true, but the position they 'promote' you to is usually just customer service with a $1 per hour raise. If that. On top of this, they require that you have a sales quota each month. This is frustrating because you are only setting up appointments for sales reps, rather than making the sales pitch yourself. In my time there, I set up over 100 appointments for sales reps, and maybe completed 1 or 2 sales. I was then blamed for not making sales, and punished by management as a result.

Paychex Response

5y

We're sorry to hear that you had a bad experience and we appreciate you sharing your feedback with us. Our national sales support team is an integral part of our sales organization, and we strive to provide the resources and training required to ensure their success and growth within the organization.

3.0

Nov 3, 2020

It's a grind, even for a starter job

National sales support representative

Recommend

CEO approval

Business Outlook

Pros

Great way to get your foot in the door. Most places require experience, yet most SDR/BDR/Inside Sales Support Roles are starter jobs by default. Paychex is also a leader in their services, if not, -the- leader. So it helps you earn appointments even if you've never done this before and it'll help your career starting with a powerful name on your resume.

Cons

13.25 an hour for 150 dials and 5 appointments is beyond morally bankrupt. You can make more working at Target stocking shelves. Also, for a company that helps companies get their employees cheaper healthcare options, 50 dollars for their cheapest plan internally per paycheck on 13.25 an hour is insane. They'll purposely put a carrot on the stick of a "promotion" after a year, which is actually just moving into a different role. They do this purposely knowing that the churn cycle of SDRs on average is 12-18 months in sales. While their training is enthusiastic, they teach you old school sales tactics that are dated cliches assuring your not-interested rate being high.

Paychex Response

5y

Your feedback is important to us and we'll ensure it gets into the right hands. If you'd like an opportunity to discuss in more detail, please reach out to us at glassdoor@paychex.com.

2.0

Oct 12, 2020

Horrible management, bad culture

Channel sales representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, PTO Policy, 1st year compensation plan is very good if you perform!

Cons

Immediate management is extremely demanding, and leads by fear.

Paychex Response

5y

We appreciate you taking the time to share your experience with us and we'd like an opportunity to better understand your experience so we can help. Please reach out to us at glassdoor@paychex.com

Viewing 418 - 420 of 3,874 Reviews

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I Had A Bad Experience

It's a grind, even for a starter job

Horrible management, bad culture

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