Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,167 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 49% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

49% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (84) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 681 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 390 reviews)); "culture is great and consistent" ((in 341 reviews)); "I have a great work/life balance and exceed quota just about every month." ((in 274 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 262 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 355 reviews)); "Poor Management and pay for what you do" ((in 250 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 150 reviews)); "Low salary and most of the time you are just sitting around" ((in 119 reviews)); "Bad upper management and no one with any background or training in UX" ((in 88 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

49% would recommend to a friend

(3,874 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

2.8

Senior management

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,874 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

3.0

Aug 14, 2019

Alright if you work in the office.

Enterprise service provider

Recommend

CEO approval

Business Outlook

Pros

Pay was good and my coworkers were great

Cons

You get screamed at and called names by the clients daily. Most management is too busy to even care about how crazy your work load is. If you start to fall behind it is incredibly hard to catch back up. Id often have to stay late or work while I was suppose to be on lunch.

Paychex Response

6y

We appreciate you taking the time to leave a review. Our employees' experiences are important to us and we'd like an opportunity to discuss with you in more detail. Drop us a line at glassdoor@paychex.com.

5.0

May 2, 2019

Incredible Company, Incredibly Happy

Dedicated service center representative

Recommend

CEO approval

Business Outlook

Pros

Hard work is rewarded. Most positions I've held elsewhere could not keep up with my drive to improve. Paychex recognizes effort, which drives me to do more, both for myself and the company. Pay is good, benefits are great, and the culture of the office is incredible.

Cons

If your goal is to clock in, clock out, and collect your check, Paychex is not for you. The benefits of the position don't negate the fact that the work itself is incredibly challenging. Paychex invests incredibly well in stress management resources (i.e. work/life balance), but that doesn't mean the work is stress-free. It's the nature of the beast, but if you're prepared for it, I can't think of a better company to work with.

Paychex Response

7y

Thanks for sharing this candid feedback with us. We know the work we do can be stressful at times, and we’re glad you feel supported. However, it sounds like we have some opportunities to do better for you. We’ll see what we can do.

3.0

Mar 28, 2019

Hire Managers from within, particularly for your top team

Human resources services representative

Recommend

CEO approval

Business Outlook

Pros

Great compensation plan. Good Training and benefits resources.

Cons

Mid-Management is hit or miss. Some are amazing managers while others are not qualified to manage a 7-11 store. There is more travel than you would think - mostly for training events and corporate announcements, lots of driving time for sales team, Very Long hours, less flexibility than your other sales gig had, culture of "get it done, or else!"

Paychex Response

7y

Thank you for taking the time to leave a review. While we're happy to hear that your comp, training, and benefits have met your expectations, your feedback on leadership is disappointing and we'd like an opportunity to discuss with you. We'd like to invite you to contact your HRBP to discuss your concerns in more detail so we can resolve. They can be reached at employee_relations@paychex.com. Thank you.

Viewing 427 - 429 of 3,874 Reviews

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Paychex

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Alright if you work in the office.

Incredible Company, Incredibly Happy

Hire Managers from within, particularly for your top team

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