Paychex reviews

3.1

49% would recommend to a friend

(3,875 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Jul 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Room for advancement. Decent starting wage. Great Co workers.

Cons

Turn over rate was super high. I had a large list of clients to start, almost the size of other representatives that have been there for years. The client list had an even larger number of problems. This was very overwhelming for a new representative. This seemed to be the reason for the high turnover rate. A snowball effect. The clients were also frustrated with me from the start since I was the third rep in less than 6 months for most of them. I was also assigned to meet with a client and resolve their issues my second week on the job. I was still learning the system and was responsible for solving complex client system issues.

3.0
Jun 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Great Training - Main Holidays off

Cons

Pay is low-stress high, unrealistic expectations of entry level employees

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Paychex Response
10y
Thank you for providing a review. We would like to learn more about your experience and look into the concerns you mentioned. If you are willing to provide more information, you cam email Jody Stolt, Director of Talent Acquisition at jstolt@paychex.com. Thanks again and good luck in your career.
3.0
Jun 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Co-workers. this us to be a great place to work, leaving the company was the best thing I could have done with my career

Cons

Management, pay, commute to work. There was a lot of office politics so it all depends on who you know and who likes you if you get a job or not.

Viewing 448 - 450 of 3,875 Reviews

Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.