Paychex reviews

3.1

49% would recommend to a friend

(3,875 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
3.0
Mar 15, 2025

Senior Specialist

Recommend
CEO approval
Business Outlook

Pros

Free accreditations - companies pays for certifications

Cons

Management is not as supportive as it is necessary

3.0
Mar 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits, pay opportunities are good, pay structure involves a decent base salary with commission based incentives that add up. The product is high quality and the sales process is quality over quantity focused, though you need both to succeed.

Cons

The HCM market is saturated and this product struggles in areas that are more "lowest cost option" oriented. It's also an area that people struggle to learn new software and will sometimes have a bad experience because of the learning curve rather than the actual quality of the product.

1.0
Mar 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Semi Decent Pay, Most clients were wonderful to work with, Pizza lunches

Cons

The clients that were not wonderful to work with were always the worst. Snippy and interrupting during phone calls. Management leaves you high and dry on a Case long after the case should have been escalated anyway. Experienced bullying and alienation from my in-person team.

Viewing 454 - 456 of 3,875 Reviews

Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.