Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,163 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 46% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 661 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 398 reviews)); "culture is great and consistent" ((in 344 reviews)); "I have a great work/life balance and exceed quota just about every month." ((in 271 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 269 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 360 reviews)); "Poor Management and pay for what you do" ((in 236 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 151 reviews)); "Low salary and most of the time you are just sitting around" ((in 118 reviews)); "Senior leadership especially zone managers Lacks the experience to think beyond today and lead and navigate the sales force through adversity" ((in 88 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Tempe , Pittsburgh , Miami , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,871 total reviews)

John Gibson

48% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Paychex has an employee rating of 3.1 out of 5 stars, based on 3,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews

2.0

Nov 21, 2015

Sales Consultant

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

6 figure annual income easy for those who are willing to work hard. Qualify for President's Club every year. You get decent recognition if you perform. I have been here over 4 years and have saved up enough money to purchase a home.

Cons

Income is capped out at around $200K even for top performers. Service is getting worse and worse. (Sometimes I feel like I am lying to my clients). Implementation is horrific. I waste a lot of time on implementation and service everyday. Wish I can save those time for sales and making money, being in front of customers. Culture is toxic, at least for my area. Cheating and lying is a norm.

Paychex Response

10y

We're sorry to hear that you do not recommend Paychex and we take your concerns very seriously. Have you reached out to HR about these issues? If not, we recommend that you reach out as soon as possible.

2.0

Mar 11, 2015

Buyer beware

Sales representative

Recommend

CEO approval

Business Outlook

Pros

None that I can think of

Cons

Male dominated company run by "old school" managers who don't know the definition of forward thinking and treat their employees like crap. Their technology is outdated, compensation is low compared to the rest of the industry and the entire organization is so sheltered they refuse to acknowledge their own weaknesses. How can a payroll company not offer their employees the ability to make direct deposit changes online? Faxing in a form? You have got to be kidding me. Annual "Reward trips" are in San Antonio or the same resort in the Bahamas year after year. You don't get to take a spouse, have to share a room with someone, and actually have to attend meetings while you're there. Isn't the point of these trips to celebrate and acknowledge super star performances and reward people? Spend the money to make these lavish and quit trying to save on taxes by making people work while they are there. Take a page out of ADP's book - I work there now and although I have not been to a Club yet myself, I have seen videos, pictures and heard stories and can't wait to experience it for myself.

5.0

Nov 2, 2014

Opportunities are endless

Core sales representative

Recommend

CEO approval

Business Outlook

Pros

Paychex is a great company to work for a number of reasons. 1. Company perks. When you win, you feel like you are on top of the world. From last Friday of the month off to team happy hours and events, Paychex knows how to treat their top performers. 2. Work/Life Balance. I have to say I've had many jobs in my life and this by far exceeds any company I've ever worked for. You literally choose your own schedule with the exception of a mandatory Monday morning meeting. Monday afternoons through Friday you get to choose when you see your clients, when you visit your partners. You don't have to sacrifice time and work a ton of hours to do the job. 3. Money. I'll say it again. When you win, you are winning. The compensation structure at Paychex is gold. They nailed it on the head with bonuses and percentages because it doesn't take much to easily hit over $100k annually. 4. Training. You are so well trained on all of the products and services it's ridiculous. I came in not knowing a thing about accounting, payroll, taxes, nothing. I am now able to speak intelligently about it to my peers and it feels so good to know what the hell you're talking about. 5. Management. I can't say enough good things about my managers. Because they were in the same job I was in at some point, they get it. They don't micromanage you and over step boundaries. They truly feel like your friend and genuinely want you to succeed in the job.

Cons

There are no real cons here

Viewing 112 - 114 of 3,871 Reviews

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