Strong training and experience, but shifting models and leadership practices made it unsustainable
Pros
Meaningful exposure to payroll operations and client service Strong initial training for some employees and teams Good work-life balance in certain departments Work-from-home options available Opportunity to build transferable payroll and compliance experience
Cons
Culture increasingly emphasized output over care, support, and consistency Expectations applied inconsistently across teams and departments Micromanagement and a lack of trust in employees Rapid hiring to support frequently changing service models led to rushed and uneven training Constant service model changes increased employee workload and negatively impacted the client experience Disconnect between external client praise and the internal employee experience Ongoing client concerns about company direction Benefits quality declined while employee costs remained the same