Paychex reviews

3.1

48% would recommend to a friend

(3,868 total reviews)
avatar

John Gibson

48% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
5.0
Nov 25, 2025

Great team

Recommend
CEO approval
Business Outlook

Pros

Flexible working conditions and great teammates. Lots of interesting projects going on.

Cons

Rochester pay is not big city pay

1.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Potential remote work if no branch in your area.

Cons

Health coverage changed and is more expsensive, You can earn a great amount of PTO BUT are never allowed to take it. Poor increases that don't reflect positive reviews. Forced into position that they deem "lateral" when they are demotions. Lying about job duties, then changing them every month. Micromanagement by AI and leadership is out of control. EE's are not allowed to speak amongst themselves. Leadership is pushing India partners on all aspects and its ruined the quality and customer satisfaction. Clients are aware and are leaving in mass. I don't know what, why or even who thought this was a good direction to go! Since Gibson is in charge the issues fall on him. The future for Paychex is very cloudy and quite honestly if they continue this path the company may be bought out or go under due to the amount of client turn over. No accountability even though its one of their "core values". Sr leadership leaving in mass as well.

2.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a job that allows you break into HCM. They’re a very well known company in HCM and every employee you speak to afterwards will know someone who worked at Paychex.

Cons

You’ll be underpaid compared to your sales peers. The product is usually complex and leadership won’t be very hands on. You’re on your own

Viewing 187 - 189 of 3,868 Reviews

Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.