Is Paychex a good company to work for?

Paychex has an overall rating of 3.1 out of 5, based on over 6,162 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 48% of employees would recommend working at Paychex to a friend and 47% have a positive outlook for the business. The best reviews about Paychex have been left by employees working as Talent Acquisition , Recruiter and Client Services Supervisor .

Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

48% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The starting pay is okay and benefits are great." ((in 665 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 384 reviews)); "culture is great and consistent" ((in 346 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 274 reviews)); "Remote working was nice and provided good work/life balance." ((in 268 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 359 reviews)); "poor management and clique type teams" ((in 248 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 150 reviews)); "Low salary and most of the time you are just sitting around" ((in 119 reviews)); "Bad upper management and no one with any background or training in UX" ((in 90 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

What are the top reviewed Paychex locations?

Rochester , Phoenix , New York , Los Angeles , Denver , Saint Petersburg , Allentown , Tampa , Chicago , Boston , Atlanta , Houston , San Diego , Dallas , Webster , Nashville , Indianapolis , Henrietta , San Francisco , Portland , Albuquerque , Philadelphia , Baton Rouge , Piscataway , Washington , Charlotte , Pittsburgh , Miami , Tempe , Costa Mesa

Paychex reviews

3.1

48% would recommend to a friend

(3,870 total reviews)

John Gibson

49% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,870 reviews)

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Paychex has an employee rating of 3.1 out of 5 stars, based on 3,870 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews

2.0

Feb 15, 2019

Just no

Territory manager

Recommend

CEO approval

Business Outlook

Pros

Freedom to come and fo

Cons

Will not get comission earned

Paychex Response

7y

Thank you for taking the time to leave a review. Please reach out to employee_relations@paychex.com if you would like to discuss your concerns in more detail.

4.0

Feb 15, 2019

Great Culture, Great Benefits, Good Pay

Payroll specialist

Recommend

CEO approval

Business Outlook

Pros

Paychex offers all of kinds of amazing perks. These include tuition reimbursement (or tuition reduction for select schools), Health coaching, affordable health insurance, dental, vision, 401K, reduced stock price purchase options, on site gym (Phoenix location), bonuses, etc. Pay is pretty good starting out, and increases after finishing Senior Payroll training. The culture in Phoenix is amazing. People are friendly and engaged, and it's apparent that management cares about the employees. They strive to do a lot of charity work with the community. They really focus on career development and improving within the company. They are plenty of opportunities for promotion. They are also all about not taking work home with you. The work environment in Phoenix is awesome.

Cons

Starting out, the training is a lot. It's not overwhelming, but it's still a lot to ingest. Getting out onto the floor, you start in a department called Rapid Response working with overflow calls for reps that are busy. This environment can be stressful and fast paced. Sometimes it feels like you can't take a breath between calls. However, eventually you are assigned your own clients to work with and you leave Rapid Response. Rapid response is a department for people just coming out of training. Some other departments seem to be less cohesive, especially if the majority of the department is in another state. This isn't an issue for Payroll though.

Paychex Response

7y

Thank you for this review! Your positive feedback touches on so many of the things that make Paychex such a great place to work and we're glad to see you have found value in them! Our Rapid Response Specialists are on the front lines working with our clients, and you're right - it's a fast paced role that requires a good amount of training. It's certainly not for everyone! So we appreciate this feedback so folks reading your review can determine if they think they're cut out for this type of work. Thank you! We'll also share your advice to management for awareness.

5.0

Feb 13, 2019

I feel so blessed

Account representative

Recommend

CEO approval

Business Outlook

Pros

There are so many! But the underlying reason is the culture of the company from the top down. I have been in the work force for 45 years and this company culture is like none other . It is obvious you are important, appreciated and are treated as a professional no matter what your position. The positivity in the air is so motivating. I could go on and on. The pay is fair for the position I hold.

Cons

I don't have any yet myself.

Paychex Response

7y

Our company culture is truly amazing and we're so glad you're here to experience it. Our team in Phoenix has been growing so quickly, and the team there has built such an amazing camaraderie. We're so glad you're a part of our team, and a part of what makes Paychex such a great place to work. Thank you for your review!

Viewing 211 - 213 of 3,870 Reviews

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Paychex

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Just no

Great Culture, Great Benefits, Good Pay

I feel so blessed

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