Paychex reviews

3.1

48% would recommend to a friend

(3,871 total reviews)
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John Gibson

49% approve of CEO

47% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Dec 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture was amazing, mission to support small businesses is fulfilling

Cons

New SR leadership team focused on margins over customer experience and clients are frustrated. Focused on outsourcing jobs and cutting costs

1.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Not a whole lot of pros. Micromanaged and given consistently bad advice.

Cons

Heavy micromanagement. The PEO division is failing horribly. Management (Directors and Above) are not helpful and have no strategic vision. Numbers for last year were abysmal with only 11% of people hitting quota. Do not work here unless you want bad advice and no development. "Doing more" is not development.

3.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The culture is very relaxed and personable.

Cons

There is currently a hiring freeze for US-based employees. Overseas employees continue to be hired for the same role that are frozen.

Viewing 247 - 249 of 3,871 Reviews

Glassdoor has 6,163 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.