Is Paylocity a good company to work for as a Client Account Manager/Customer Service Representative?

Client Account Manager/Customer Service Representative professionals working at Paylocity have rated their employer with 2.6 out of 5 stars in 343 Glassdoor reviews. This is a lower than average score with the overall rating of Paylocity employees being 3.1 out of 5 stars. Search open Client Account Manager/Customer Service Representative Jobs at Paylocity now and start preparing for your job interview by browsing frequently asked Client Account Manager/Customer Service Representative interview questions at Paylocity .

What are the top reviewed jobs at Paylocity?

Account Manager (338) , Account Executive (193) , Implementation Consultant (151) , HCM Account Executive (133) , Software Engineer (87) , Sales (55) , National Sales Support (54) , Senior Software Engineer (43) , Enterprise Account Executive (34) , Manager (32) , Executive Account Manager (30) , Director of Sales (28) , HCM Consultant (27) , Solutions Consultant (26) , Sales Representative (25)

What are the pros of working at Paylocity according to real employee reviews?

"The culture here is great with so many different ways to pursue personal philanthropic passions." ((in 447 reviews)); "Their benefits are great and there are a lot of perks that come with the job to lunch days to company parties." ((in 280 reviews)); "The remote work is great and the people you work alongside (peers) are 10/10 incredible." ((in 192 reviews)); "A lot of positions give you the opportunity to work from home so the work/life balance is great." ((in 184 reviews)); "Pay is good and competitive Isn’t shy to offer promotion" ((in 151 reviews))

What are the cons of working at Paylocity according to real employee reviews?

"Training is minimal and front loaded when you start." ((in 76 reviews)); "NSS managers are great and way under appreciated but have little to no power when it comes to anything." ((in 58 reviews)); "Coming from another payroll company as an account manager this place is awful." ((in 45 reviews)); "Management and upper management are aware of how many hours above a standard work week are being worked." ((in 30 reviews)); "Base salary is no where near competitive for industry." ((in 26 reviews))

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Paylocity

Paylocity Client Account Manager/Customer Service Representative reviews

2.6

19% would recommend to a friend

(343 total reviews)

Toby Williams

14% approve of CEO

20% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Culture & values

2.7

Compensation and benefits

2.4

Career opportunities

2.3

Senior management

2.2

Work/Life balance

Client Account Manager/Customer Service Representative employees have rated Paylocity with 2.6 out of 5 stars, based on 343 company reviews on Glassdoor. This indicates that most Client Account Manager/Customer Service Representative professionals have an average working experience there. Paylocity is rated 29% below average by Client Account Manager/Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

343 reviews

1.0

Jul 15, 2026

Nice office and equipment, but poor training and turnover

Account manager

Recommend

CEO approval

Business Outlook

Pros

Nice office, nice equipment, pizza

Cons

No training, constant turnover, horrible

3.0

Jul 15, 2026

Account manager

Recommend

CEO approval

Business Outlook

Pros

Ability to work remotely and not commute

Cons

Another account manager may do work with your client

3.0

Jul 8, 2026

Interesting entry role, but draining daily office life

Account manager

Recommend

CEO approval

Business Outlook

Pros

Paylocity has its ups and downs. But overall, I think it's an interesting entry role.

Cons

Every day in office can be draining. Pay can be a bit on the lower end for some.

Viewing 1 - 3 of 343 Reviews

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Paylocity reviews Paylocity Client Account Manager/Customer Service Representative reviews

Paylocity

Paylocity Client Account Manager/Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice office and equipment, but poor training and turnover

Account manager

Interesting entry role, but draining daily office life

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Paylocity reviews FAQs

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