- training was nice and fun but did not prepare me for the stress of this role at all. I have clients upset and almost mad at me daily because they messed up and they want me to fix it, which isn't how this goes.
you start off knowing NOTHING in your role, you know nothing about payroll, taxes, and their software. but yet here you are on the floor. they think they make things better by providing a mess of teams chats and this internal library called PEAK. However, Peak can be hard to navigate, and sometimes ( a lot of times) no one answers you in the teams chat until the client has already hung up on you and now you're on another call.
and the cherry on top? if you hate your role and want to switch departments, you have to suffer in your current role for roughly 13months before they even consider transferring you. you can be an excellent fit for another role in another department but they will deny you because of tenure alone. So I would pick your role very carefully when applying or else you are stuck with it for 13 months or you can quit.
a good chunk of my peers from training have quit within the first week after getting out of training. more of my peers want to quit but waiting on securing a job elsewhere first.
