Does Peak Support pay their employees well?

According to anonymously submitted Glassdoor reviews, Peak Support employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Peak Support. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Peak Support?

93% of Peak Support employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Peak Support 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.6 for career opportunities.

What are the top reviewed jobs at Peak Support?

Associate (51) , Team Leader (36) , Customer Service Associate (24) , Customer Service Representative (21) , Customer Service Representative (CSR) (15) , Subject Matter Expert (SME) (15) , Manager (12) , Service Delivery Manager (9) , Quality Assurance Analyst (8) , Team Lead (8) , Team Member (8) , Training Specialist (8) , Talent Acquisition Specialist (7) , Content Moderator (6) , Phone Associate (5)

What are the pros of working at Peak Support according to real employee reviews?

"Permanent work from home and stable pay" ((in 48 reviews)); "Many BPO's claim that they have a positive culture but never truly execute on or live out their values." ((in 36 reviews)); "Friendly and approachable seniors and management." ((in 27 reviews)); "They are nice people to work with." ((in 25 reviews)); "Good benefits" ((in 24 reviews))

What are the cons of working at Peak Support according to real employee reviews?

"Favoritism is also prevalent." ((in 3 reviews))

What are employees saying about Peak Support layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Peak Support layoffs and their outlook for job security at Peak Support in 2026.

What are the top reviewed Peak Support locations?

Boston , Cambridge , New York , Miami , Massachusetts Avenue Heights , Chicago , Appomattox , Charlotte , Austin , Celina , Dallas , Houston , New Braunfels , Galion , Mansfield , San Francisco , Reno , Waldorf , Rodriguez Colonia Number 2 , Canada , United States Coast Guard - Air Station Sacramento

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Peak Support

Peak Support reviews

4.5

93% would recommend to a friend

(481 total reviews)

Jonathan Steiman

97% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.6

Career opportunities

4.5

Culture & values

4.5

Compensation and benefits

4.4

Senior management

Peak Support has an employee rating of 4.5 out of 5 stars, based on 481 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

481 reviews

3.0

Nov 6, 2024

Management

Team member

Recommend

CEO approval

Business Outlook

Pros

1. Its a work from home set-up 2. with good benefits

Cons

When it comes to support from the team lead, there are significant variations in how they manage agents. It can be challenging to work with a team lead who is overbearing and unfriendly, rather than approachable and supportive.

5.0

Nov 5, 2024

Review for Peak Support

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Peak Support really do value their employees, great benefits, and indeed a great place to work.

Cons

Shifting schedules I guess but I am flexible though.

5.0

Nov 5, 2024

PEAK IS THE BEST💚

Qa lead

Recommend

CEO approval

Business Outlook

Pros

I have been with Peak since 2022, and it has been life-changing. I started as a Social Media Coordinator, became a QA, and am now a QA lead. The position was handed to me, and everything happened in God's time. Upper management is the best as they truly value and care for their employees. I will never leave Peak even if I reach my senior year 😊 Thank you, Peak Support and my team for being so awesome💚

Cons

I can't think of any at the moment.

Viewing 148 - 150 of 481 Reviews

Jobs at Peak Support

Customer Escalation Specialist | US

United States

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Customer Solutions Team Leader (Remote) | US

United States

View job