-In 2025, the commission plan was changed three times. Each revision shifted quotas, reduced payouts, and created understandable frustration for both AEs and AMs. The final change was implemented without requiring reps to sign any updated agreement. Seemingly to maintain flexibility around withholding payouts.
-Leadership turnover was constant. Having 3 CEOs and 3 CROs in just 3 years meant that priorities, strategies, and expectations were constantly shifting with little warning.
-Ongoing layoffs across multiple departments eroded trust and created an environment of uncertainty. During one all hands call, members of the ELT were openly laughing while discussing the situation, which further damaged morale.
-The company once prided itself on transparency, but that culture has faded. Invoices now consolidate all line items into a vague “Employment Costs” category, obscuring fees and upcharges that clients aren’t aware of. It often felt like selling a used car while trying to convince the buyer it was new.
-Onboarding processes were consistently problematic. If I had a dollar for every onboarding that went smoothly, I might have about $16.
-Leadership has not been transparent about major organizational changes. For example, when the Senior Director of Customer Onboarding was let go (TODAY), the sales team wasn’t informed, despite the critical nature of that role.
