Pella reviews

Management top heavy, CRM, Leadership, Big-Bros is "mother" Pella. 3 years ago this local distributor had 100 employees w/7 managers. Today there are 30 employees with 6 Sales managers are ego hungry; one loves to take on every task possible related to spreadsheets & CRM but is clueless in terms of sales leadership therefore ineffective. Management has no idea the daily task involved and time req'd to complete daily tasks o/s of selling. CRM management easily becomes an overwhelming time suck of non-revenue generating tasks- all in the name of tracking by mother Pella (the corporate arm of this franchise type business model). Mother Pella has become so process oriented - one size fits all geographic areas, consequently taking their eye off the ball - customer focus. It's a sales oriented organization but the focus has become CRM, the ultimate form of job security for managers.

Pella is out of touch with their end user and can't figure out who that is exactly. Work on getting better quality product coming out the factory doors. Get input from teh end users when making product changes