Pros
The bike and treadmill are well designed products and the instructors are great and motivating customers, as well as keeping them engaged with the brand.
Cons
I had high hopes of a positive experience with Peloton, sadly that did not happen. The company enables managers to create an uncomfortable atmosphere which to work in. We were constantly berated for the smallest thing, such as a weight on the bike of a bike that was rotated by a customer that was not immediately returned to their company`s desired positioning. Company leadership actually used expletives in conversation if the neatness of the store did not meet his exacting standards. We were also instructed that the cameras were there to monitor us and to always make sure we were busy and to never sit down on the bench. One of my co-workers that suffers from planter fasciitis was vebally reprimanded for sitting for just a brief moment once, after several hours on her feet. During weekends, there was up to 7 of us on the sales floor. And we all shared one laptop. We all needed to communicate with our leads through SalesForce, being sure to send e-mails every 3 days to them. And anytime they e-mailed us back or called us, we had to document it in SalesForce. That would be fine if there was 2 or 3 computers for us to share. Having to wait in a long line to use a computer at work to send out communications to customers is incredibly ineffecient. Especially when you are also speaking with several walk-in leads/customers throughout the work day. And then when you end up not being able to document everything in time for your dozens or hundreds of leads, the management team gives you a warning. Bear in mind, there is also 2 hours plus a day spent cleaning by each employee. With a checklist to document the cleaning that must be gone through 3 times a day. The break room is located in the boiler room of the building, literally. Meanwhile, our a co-worker made a racist comment to a customer, who loudly vocalized their disgust prior to exiting our store and that co-worker maintained their position and employment at Peloton. It`s disgusting that somehow is tolerated and being a 100% up to date in SalesForce is not. When an employee is relatively new they should give them coaching as well as some leeway in learning a new computer program; aside from ordering a couple more computers. What is tragically ironic is that while there are incredibly high standards placed on retail employees, corporate fails to execute highly important matters. Let`s take the $150 million dollar lawsuit with musical artists and their record companies for one. How does a company that streams classes to tens of thousands of homes forget to get clearance to use specific music from major artists ? And when they decided to open 2 hours early on Black Friday, why was their new promotion of this in national ads or even on the local Facebook pages ? Unsurprisingly, opening early did not yield very many extra customers. The company is too busy attempting to "grow fast" to execute on big picture issues that will make a big difference in them staying relevant and in business. Peloton also continually sends out brand new "field specialists" to both customers homes and showrooms to assemble the bikes. And because the company has them in such a rush, they often leave with bikes that wobble because the feet on the bottom are not properly aligned. It was very frustrating demoing bikes for potential customers with a shaky bike. A bike that would have been quite stable had the field specialist spent an extra 5 minutes installing it. And as noted, the same thing happens with customers that just spent $2,500 total on their bikes, shoes and delivery. So, you end up getting new customers calling the showroom and walking in to complain, rightfully so. And if a customer lives "too far" from a warehouse, the delivery is outsourced to XPO Logistics. This is a large company that delivers everything, so often times, a customer receives their bike from a driver that has never delivered a Peloton bike before and obviously has zero idea how to properly set it up and get it synced in with the customers Wi-Fi. Lastly I`ll note what many other reviewers have noted; Peloton is very cliquey. So, if the manager decides they don`t want you in the clique, they let you go for a very minor reason. It`s supposed to be a serious business. And at serious businesses, you allow your employees to work and get the job done. In life, people have different personalities and that needs to be accepted in the workplace. Particularly so, when customers are very pleased with an employees work.
